Evaluated employee performance and coached and trained to improve weak areas, resulting in a 10% improvement in overall employee performance.Charged with staffing, performance management and reviews, coaching, and mentoring, resulting in a 15% increase in team productivity.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, resulting in a 20% decrease in customer complaints.Set overall vision and provided team leadership, resulting in a 25% increase in team morale.Measured team performance and reported metrics to leadership team members, resulting in a 15% increase in overall team performance.Managed lead generation and conversion processes, resulting in a 20% increase in sales conversions.Analyzed market trends and competitor activity, resulting in a 15% increase in market share.

Up-sold and cross-sold products effectively, driving sales and increasing revenue by 25%. Built strong client relationships and provided high value-adding services, resulting in a 30% increase in company market sales.Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations, resulting in a 20% increase in dealership volume.Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales, resulting in a 25% increase in new and used car sales.Built relationships with customers

Set overall vision and provided team leadership, resulting in a 20% increase in team productivity.Provided supportive links between external customers and internal operations, resulting in a 10% increase in customer satisfaction.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, resulting in a 15% decrease in customer complaints.Maintained relationships with customers and found new ones by identifying needs and offering appropriate services, resulting in a 20% increase in customer retention.Developed and executed product launch and marketing strategies, resulting in a 20% increase in product sales.Provided product training and support to sales team, resulting in a 10% increase in sales conversions.

Floater between task - Dispatcher, Customer Relations, and Service AdvisorPleasantly greeted customers and asked open-ended questions to better determine needs, resulting in a 15% increase in customer satisfaction.Developed estimates by costing materials, supplies and labor, resulting in a 10% decrease in estimate errors.Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands, resulting in a 20% increase in productivity.Facilitated communications