Princess Cristobal Email & Phone Number

Philippines

• In charge of overseeing and monitoring the resource management, project delivery financials, and labour cost forecasting of the account.• Manages a team of two. Ensure that workload is manageable and evenly distributed, and coordinate with higher management as necessary in case there are anything which needs attention.• Collaborate with colleagues from different countries to resolve impediments and high importance tasks within the account.• Initiated, implemented, and stabilized multiple reports and processes within the account which resulted to different areas of the account becoming more manageable.• Greatly contributes in getting the whole resource management process of the account more stable and structured by implementing processes and introducing dashboards and reports.• Initiated and facilitates bi-weekly resource call with account management and delivery team where all types of demands are being discussed, clarified, and approved. Without the initiative to get this done end to end, the account will be at risk to not deliver projects and engagements for the customers due to the resources not having a position within the account.• Helped the account adapt to continuously changing resource management process of the company by proactively keeping up with the process updates and by providing continuous support and education to Tower Leads and SPOCs as needed. • Worked together with the account management team to create the Financial Performance Dashboard of the account. As a result, the account is now able to monitor the financial status of each won project the account has and now able to focus on those with red status and create a go-to-green plan.• Part for establishing and responsible for maintaining the Labor Cost Forecast of the account. Was able to bring down the variance of Forecast vs Actuals from 20% to less than 10% per month by initiating and driving continuous clean-up of resources with forecast but no actual labor tracking and vice versa.

Philippines

Ncr - National Capital Region, Philippines

• Track the labour demands and supplies of the chapter with approximately 200 head count – on top of actual workload. • Identify resource allocation issues using data from multiple sources and create a summarized report used by managers to easily monitor the utilization of the chapter.• Collaborate with the managers to analyse data sets to be able to create staffing related ad-hoc reports.

Ncr - National Capital Region, Philippines

• Gather, analyse, and prioritize business requirements to be able to create clear user stories for the application being developed.• Facilitate grooming of user stories which includes working with Product Owner, UX/UI designers, and developers.• Provides support to Product Owner as needed.• Coordinate with business owners and other teams to discuss application related integrations and investigations.• Monitor the Microsoft Azure Infrastructure Cost of the project and create monthly summary report of the resources and their status.

Ncr - National Capital Region, Philippines

• Assigned to process millions worth of Euros for monthly invoicing of a European Account.• Responsible for processing and cross checking data to identify all scheduled billable milestones of multiple projects.• Consolidated, checked, and submitted to customer all entries for Retrofit Billing, all billable milestones missed to be invoiced for the past months, which resulted to previously unbilled project milestones to be credited accordingly. • Responded to queries and requests sent via email which helped Project Managers track the billing progress of their assigned projects. With this, incorrect billing and remaining efforts to be billed were raised and correct amount was credited to the customer or company.

Ncr - National Capital Region, Philippines

• Practiced Scrum Master Role for a Message Broadcasting Web Application Project.• Responsible for facilitating scrum activities such as daily stand-up, sprint planning, sprint demonstration, and sprint retrospective.

Ncr - National Capital Region, Philippines

• Processed and sent out critical reports from multiple data sources used to monitor the labour demand and supply of the account with approximately 200 head count locally and 400 head count globally.• Monitored weekly and monthly Unmet Demands which prevented account related escalations and demand cancellations.• Performed the monthly comparison of Actual and Forecasted Allocation of resources within the account which helped identify demand mismatches, demands to be requested, and prevented financial loss.• Took part in the end-to-end approval process of requesting for extension of resources and creation of new demands within the account. • Surpassed the target turnaround time for email requests and inquiries which greatly helped in preventing financial loss to the company by correcting the allocation and tracking of resources.• Proactively took charge of revising the process of producing existing reports to be able to adapt to the drastically changed data source files used in monitoring demands.• Consolidation of Staffing Reports was developed and deployed which helped closely monitor the labour supply and demand of accounts.

Ncr - National Capital Region, Philippines

• Ran and maintained multiple tools used in generating key daily and monthly reports. These are of high importance and critical as they are used as basis for KPI, billing and invoicing, and status of delivery reports – all of which are presented to customers. • In charge of sending out reminders and follow-ups to Responsible Managers/Project Managers to avoid missing the deadlines of their assigned projects which may cause penalty to the company. • Commended for paying close attention to detail and consistently producing high-quality work within the required time frame despite the constant changes the account and the company is experiencing. • Exerted extra effort in addressing and resolving tool or dataset-related issues to be able to provide timely and accurate data which is crucial to the overall performance of the account.• Took over the responsibility of owning major reports on top of the usual workload. Made sure that tools are well-maintained and changes are made correctly on time as requested during meetings with the Account Leaders.• Contributed to the deliverables of stakeholders being produced on time by promptly answering email inquiries and sending email requests with utmost importance; even exceeding the target average turnaround time.

Ncr - National Capital Region, Philippines