Acts as a steward for carrying out WGU’s mission and strategic vision.The Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes. Student success, by MSS standards, includes identifying urgent student need as displayed by LCD and Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner, and overall attention to urgent student need.Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.Fosters student learning through innovative and motivational teaching and coaching practices.Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.Monitors the progress of assigned students and offers proactive support and outreach to those students.Uses technology-based teaching and communication platforms to aid students in their academic progress.Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.Consistently exhibits WGU Leadership Principles.Maintains knowledge within assigned college.Performs other related duties as assigned.Knowledge, Skill and Abilities:Well organized - conscientious and thorough with detail.Must demonstrate technological competency: Data entry, email, calendar, word processing, and database programs.Extraordinary customer service and communication skills.Strong interpersonal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.

• Manage the daily operations of the Ayers Financial Aid Office. • Plan, supervise, and coordinate the work activities of three subordinates, including coaching and evaluating, all in accordance with the college’s policies and guidelines. Make executive decisions in accordance with office procedures and regulations. Train new employees in the department's operation, adjustment, and care of equipment. Develops and conducts financial aid presentations and workshops for prospective and current students and the community.• Administers, coordinates and monitors financial aid programs such as Pell Grants, private loans, awarding, and federal student employment in compliance with federal and state legislation and statutes, U.S. Department of Education, and institutional guidelines. Reviews and awards financial aid, including adjustments and revisions to over 4,500 students.• Assists the Assistant Director with creating various training materials, office processes, and procedures for over ten employees. Effectively collaborate with internal and external departments and agencies throughout the Calhoun County and Etowah County communities.• Provide exemplary customer service and student confidentiality, and maintain highly confidential databases such as CPS, NSLDS, and COD.• Package and award over five million dollars in Pell funds.• Processes private education loans totaling over a million dollars yearly and manages their disbursement.

Provided additional help to over 3,000 students to complete the FAFSA application accurately. Back up to assist students with WIOA, TRA, and VA programs.• Performed data entry and file maintenance in Banner. • Reviewed student files for accurate funding, performed need analysis corrections, and awarded financial aid.• Performed private education loan processing and disbursement.• Knowledgeable of federal loan programs through training/webinars.• Maintained student confidentiality through FERPA, HIPAA, and other PII laws and procedures.• Assisted with student verification processes for over 3,500 students. • Performed attendance verification updates for over 2,800 students.• Laterally transitioned to package and award Pell funds. • Double-check student financial aid files for accuracy and compliance.• Provide exemplary customer/clerical services to students, college personnel, visitors, and parents.

• Managed the office and daily business operations.• Supervised/Managed seven employees, including training requirements.• Coordinated transportation and scheduled appointments and activities for my superior, twelve staff members, and fifty students. • Acted as a Cafeteria Manager and Purchaser of food, office equipment, materials, and other supplies. • Acted as a Student Aide Support Staff. Assisted in preparing ISPs (Individualized Support Plans) and IEPs (Individualized Educational Plans) for fifty intellectually challenged students ages 12 to 28. Helped develop lesson plans and activities and administered aid to the students as needed. Liaison for STI (student portal) and Department of Human Resources. • Other duties included: document preparation, money management, executive assistance, data entry, customer service, personnel training, inventory and record keeping, equipment maintenance, and maintaining quality control, collaborative efforts with outside agencies.• Maintained student confidentiality.

• Assistant to the Lead Team Supervisor. • Provided clerical support, customer service, and team training. • Collect past-due medical bills from various hospitals. • Met team goals with 98% accuracy.• Met monthly revenue goals with 95% accuracy. • Met team efficiency and accuracy goals concerning paperwork and calling database with 100% accuracy. • Maintained database, performed data entry pertaining to client information, resolved customer complaints and issues, scheduled payments, and set up payment plans. Completed daily team operation reports.

• Maintains office services such as organizing daily operations and procedures. Supervisor to Administrative Assistant. • Preparing payroll for over 25 employees, controlling correspondence, and maintaining filing systems. Reviewing, approving supply requisitions, and purchasing.• Answering the phone and scheduling appointments and shipments. • Preparing reports as needed. • Clerical duties included: typing, filing, data entry, and delegating duties.

• Developed and implemented marketing strategies to promote over 25 military agencies within the 104th ASG. • Wrote promotional scripts and various radio, print, and television advertisements. Created advertising campaign packages.• Wrote monthly articles to sell products and upcoming events. • Hosted marketing functions to solicit sales. • Other duties included: marketing research, consulting, designing, and commercial sponsorship.

• Established rapport and close relationships with department supervisors. • Time and attendance reporting and submission by the designated deadline with 98% accuracy. • Main responsibilities included reviewing, revising, and accurately submitting payroll for over 300 employees and issuing their checks in a timely manner at the military’s civilian section of the 414th BSB.• I worked closely with the payroll processing center. • Handled leave, rate of pay, or departmental change submissions and their cash disbursements to employees. • Maintained databases and performed various clerical functions such as typing, filing, answer phones, routine correspondence, and appointment scheduling.