Small Business Owner
Current- Kept records for production, inventory, income and expenses.- Determined pricing for products or services based on costs and competition.- Pursued continuing education and training to stay up to date with new trends and techniques- Sanitized workstations and salon equipment to reduce risk of infection.- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.- Selected hair colors, products and services based on customer preference and individually designed hair care plan.- Sold products and educate clients on proper hair care and skin care treatments.- Set up workstation and treatment area with products, equipment and supplies to facilitate services .- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.- Scheduled client appointments.- Responded to customer inquiries by phone, email and in person.- Updated and maintained customer information records and beauty services provided.- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.- Ordered, displayed and maintained supplies.- Photographed and wrote product descriptions and sales copy for items.- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.- Promoted service and products on social media.- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.- Developed online sales dashboard and reporting templates.- Monitored consumer traffic to build customer engagement strategies.- Defined and set short- and long-term revenue objectives for each program delivered.- Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.