• Oversee engineering group of 247 Operations which includes Database Administrators, Development Support, Systems Engineers (Windows and Linux) and Network Engineers• Provide service reviews with Product Heads with regards to Product Availability, Performance, Team initiatives and technical recommendations• Reviews processes and procedures to ensure they stay relevant, efficient, and effective• Ensures we meet our KPI by aligning roadmap and targets• Work with Leads and Engineers to come up with work breakdown for projects and initiatives• Reviews Monitoring tools with team owners to ensure they are correctly configured and covers important business processes• Liaise with 3rd Parties for major issues for faster alignment and resolution• Reviews solution and implementation of applications to be deployed

• Established development group of PHP, Java and .Net developers handling production support of more than 50 Front-end and Backend Applications servicing primarily China and APAC region• Participates in Incident Management, Event Management, Problem Management and Service Transition• Works with other departments to standardize service transition and problem management• Investigates/Handles actual tickets when needed due to resource availability• Participate in major investigations requested by upper management specially for long running issues• Ensures team KPIs are met and adjust processes/procedures when necessary

• Oversee group of Systems Analyst – recruitment and professional development• Manages roadmap with business users to ensure proactive planning of future projects• Manages development together with Project Managers how to effectively and efficiently release projects on time• Participates in solution architecture for major projects• Support production issues when needed

• Manages both Systems Analyst and Quality Assurance department• Aligns departmental targets with IT-wide strategic targets• Forecasts projects with other managers in ensuring effective effort/capacity planning• Ensures all specifications are evidence based, credible and meets business user's need and expectations• Supervises QA department ensuring continual service improvement• Advises developers in design and implementation• Coaching and mentoring focusing not only on the technical but also on behavioral competencies

• Reviews candidates, hires, and trains new Software Developers and Systems Analysts• Manages the whole group of software developers and systems analysts on daily operations, including short-term and long-term project goals• Able to manage both fresh graduates and experienced staff including onboarding• Sent periodically overseas to train and manage partner and outsourced software development firm for current and upcoming projects• Coordinates with all outsourcing firms for alignment and discussion of issues• On-call 24/7 and able to support remotely to guide onsite resources

• Creates high-level and detailed software requirements as needed then translates it to technical specifications document for the software development group• Built OpenESB applications that connects to both Java-based and .Net based web services/applications• Developed web and console applications written in C#• Well versed working with people from different cultures and background• Troubleshoots all types of production issues and direct developers on how to fix them• On-call 24/7 and able to support remotely to guide onsite resources• Prepares proof of concept for new integration to third party service providers• Oversees deployment of new software versions to production

• Established processes and coding standards and implemented company-wide• Created a program for measuring performance of developers on a daily basis• Designed and developed web and windows applications for internal and external clients• Plotted and supervised project scheduling, delegated tasks to project team members/stakeholders• Monitored existing projects and prepared status reports for review and discussion of senior members stakeholders• Developed, tested, deployed, and monitored cutting-edge web-based integrated solutions• Liaised with the marketing team for requirement completion and updates of ongoing projects