Facilitated seamless communication channels between unit staff and leadership, resulting in a 30% reduction in miscommunications and a 25% decrease in missed deadlines within six monthsLed the restructuring of team roles, payroll systems, and performance metrics, improving staff productivity by 50% and  developed remote monitoring processes.Built strategic alliances and secured partnerships with top-tier Nigerian banks and foreign partners, leading to improved deals for remittance and liquidity management.Facilitated third-party onboarding and established partnerships that significantly accelerated the company’s business model from a long-term to a short-term goal, boosting business scalability by 50%.Pioneered an innovative product feature marketing idea, which became integral to promoting the company's unique selling proposition (USP). This initiative increased internal trust in the product by 60% and enhanced the company's bargaining position.Formulated negotiation benchmarks by restructuring commercial and pricing strategies, resulting in a 40% reduction in costs and providing the team with clear guidelines for partner negotiations.Collaborated with the tech team to resolve project delays, identifying scope creep as a key issue due to unassessed changes. Developed and implemented a streamlined project scheduling strategy using automation tools, resulting in a 20% reduction in delays and a 25% improvement in team productivity."Spearheaded cost-saving measures in recruitment, reducing onboarding expenses by 60%.Established cross-functional communication channels that decreased miscommunications by 30%.

Supervision of daily operational activity, including facility management, production management, quality control, customer service, social media monitoring, sales management/inventory, and team recruitment, training, monitoring, and evaluation.Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.Structured budget implementations, employee reviews, training, schedules, and contract negotiations.Initiated strategies to increase sales and profitability by 30%Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.Recruited top talent to maximise profitability and enhance productivity by 50%.Introduced new technology upgrades which resulted in achieving more workflow efficiency.Proposed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 6 departments and cut down paperwork by 75%.Actively and constantly Recruiting of team members for positions, training, monitoring and evaluation of team members, recruited more than 5 team members.

Coordinated daily operational activity, onboarding of vendors, supply chain and procurement, managed social media accounts and digital marketing, delegated duties, escalated and resolved customer complaints, generated sales, improved customer database and trust.Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.Handled customer inquiries and suggestions courteously and professionally.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Developed and maintained relationships with external vendors and suppliers.Developed systems and procedures to improve operational quality and team efficiency.

Onboarded vendors, managed vendors' accounts, ensured product availability, handled supply chain and procurement, generated sales leads, exceeded targets, fostered online presence, and implemented successful marketing campaigns.Collaborated with marketing teams to develop cohesive digital strategies, resulting in increased conversions and sales.Organised engaging promotional events that generated buzz around product launches or initiatives.Analysed performance metrics, making data-driven adjustments to optimise results for various platforms.Developed partnerships with industry influencers, resulting in increased brand visibility and credibility.Coordinated cross-functional efforts between departments to ensure seamless execution of marketing initiatives across all channels.Spearheaded the creation of visually appealing graphics for social media posts, increasing shareability and engagement rates.Balanced paid advertising budgets with organic growth strategies, optimising the overall performance of social media campaigns.

ROLES/ACHIEVEMENTSTaking of daily correspondence, making/taking of calls, Tracking of order shipment and following up with necessary parties.Procurement and logistics of goods both local and foreign products, Following up, updating of inventories, feedback updates, Preparing staff payroll.Updated companies’ inventories, to do list, and financial account.Ensuring tax, custom duties and utility bills settlement and Update every pending shipment, payment and expenses.

Administrative Management of all business activities, Attending customers' needs and complaints online, placing orders on our ERP tracker and tracking orders till delivery.Taking stock audit and account reconciliation and proffering solutions to problems affecting productivity

ROLES/ACHIEVEMENTSAccurately updated organisation's accounts, ensuring financial integrity.Generated and completed annual and quarterly reports for partners and donors.Effectively supervised Phase Two building project, optimising procurement and supply chain.Managed comprehensive administrative functions, ensuring smooth project operations.Authored project reports and scheduled correspondence, maintaining project documentation.Monitored and evaluated building projects, ensuring timely completion and quality control.Successfully managed office operations, facilitating efficient project execution.

Collation of cards from website backend, data entry on excel spreadsheet, and cards shipping.Uploading of collated cards on excel spreadsheet into company's CRM database.Compiling of weekly shipped cards on excel spreadsheet and sending feedback report.I ensured that my department recorded an increased number of shipped cards.Actively involved with the construction of work flow for card department and resolving ofissues or challenges encountered within the department.