With a BSc in Computer Science from Kristu Jayanti College Autonomous, I have over 8 years of experience in the IT industry, delivering high-quality solutions for complex IT projects. As a Change Manager at Mphasis, I leveraged my skills in customer engagement, workforce management, and voice of the customer to enhance customer satisfaction, optimize business processes, and collaborate with diverse stakeholders.Previously, I worked as an Incident Manager at Kyndryl and a Support Team Lead at IBM, where I managed incidents, led support teams, and improved service quality and efficiency. I contributed to the successful completion of several significant projects, such as a large cloud migration, a critical security update, and a major system upgrade. I am passionate about applying my IT expertise and leadership skills to achieve organizational goals and deliver value to customers.