Analyst
Current1. Responsible for handling large volumes ofinbound and outbound calls with Members(customers) from different parts of thecountry2. Proper logging of all interactions withMembers (customers) and carrying outregular follow-ups on issues to ensurecustomer satisfaction3. Provision of accurate troubleshootingmethods to the Members (customers)4. Constant interaction with other units anddepartments to ensure Members (customers)requests and complaints are resolvedpromptly5. Working with the other team members toeffectively deliver on Key PerformanceIndicators (KPIs).