Prisca H. Email & Phone Number

Garland, Texas, United States

Design data models used to capture data from client application.Build ETL packages to load data into data warehouse and other databases used for reporting.Created custom and standard paginated reports using Report Builder.Designed interactive dashboard used by decision maker to make real time decisions.Used DAX expressions in creating PowerBI measures and calculated columns.Designed Ad-hoc reports using Ms. Excel used by Business Analyst.Troubleshoots issues with the existing reporting and integration solutions.Deployed PowerBI reports to the PowerBI Service and assigned roles to users.Implemented Row Level Security in models to restrict access to data.Created tabular models to support huge amount of data from the legacy system.Utilized Azure DevOps (TFS) to tract user stories assigned to me and the team.

Greater Salt Lake City Area

· Processed room reservations.· Provided accurate and appropriate information and answered questions about the multiple properties· Addressed customer service inquiries in the timely and accurate rooms

Greater Salt Lake City Area

· Quickly responded to inbound calls for timeshare vacation homes or condo for customers· Addressed exceptions to accommodate a customers’ unusual situation · Developed an effective relationship with all customers through clear communication

Greater Salt Lake City Area

· Evaluate new refugees in the situations, strengths, and support networks to determine their goals.· Research and refer refugees to community resources such as volunteer, English classes, job searching.· Follow up with their families to ensure their situation has been approved.

Associate'S Degree, International Marketing

Certified Pharmacy Tech, Pharmacy Technician/Assistant