Guest writer to address topics related to cryptocurrencies, blockchain, and P2E games.

 Implementation of the platform for customers and onboarding new users. Upselling to customers so they acquire new user accounts and new services. Prioritization and management of the customer pipeline. Monitoring of indicators and data analysis.

 Development of new projects for existing and new customers. Assuring customer satisfaction by understanding their needs, questions, and pain points. Sales hunting for new customers and after-sales. Market analysis and research on customers and competitors. Account management to maximize customer satisfaction and business growth.

 Development of new projects for existing customers and new customers. Responsible for face-to-face and virtual customer service. Sales hunting for new customers. Sales and after-sales service to the existing customer base. Direct contact with customers for professional representation of the company.

 Management of the business relationship for pre and post-sales of chemical products. Technical management of the chemical treatment of client's systems: Quench oil tower, Effluents, Fractionation, Furnaces, PGH. Customer support in post-sales and interface with headquarters and suppliers for competitive solutions that meet the customer's needs and deadlines. Application of Dorf Ketal's HSE guidelines. Identification of business growth opportunities. Business development for new and existing product applications. Relationship management aiming to maximize customer satisfaction and business growth. Building and structuring of the support team and direct leadership of 1 engineer and 2 technicians.

(05/13 - 04/14) Sr. Sales Analyst  Strategic projects management with focus on brand awareness. Participation in fairs of the segment, representing the company. Development of the visual identity of Dorf Ketal Brasil Ltda. Development of technological solutions to support commercial activities and contract management with Dorf Ketal's active customers in Brazil.

 Creation of technical documentation, product bulletins, brochures, technical notes, and cases. Lead scoring. Assistance in managing company events for brand awareness. Support in the creation of the company's Visual Identity: standardization of documents and other visual items within the company’s clients.

Scientific research within the university's laboratories.