Priscila Flora Reis Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Lead a team of programme coordinators in Academic Operations. To co-ordinate the National College of Ireland programmes, provide administrative support and respond accurately and efficiently to student and staff enquiries.Participate in recruitment of staff to your own team.Responsible for the supervision of the day to day activities of the PG team of programme coordinators.Coordination & responsibility for agreed number of programmes. Responsible for the induction & training of new PG Academic Operations staff. Responsible for analysis review and escalation/resolution of Quercus issues. Responsible for Programme coordinator weekly roster and adherence. Responsible for Moodle, first point for contact for Moodle issues, upgrades, training etc.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Provide administrative support across the Academic Operations department, including the Registrar’s Office and the Exams Office, in accordance with the demands of the academic calendar;• Responsible for providing administrative support to over 30 staff members and 1000 students across the various Professional Evening Diplomas and Professional Accountancy Programmes.• Take part in the student Registration and Induction sessions and the Graduation Ceremonies for all intakes throughout the academic year;• The first point of contact for students on all programme- related issues, provide them with information on course- related matters, manage responses to student queries and concerns and assist in dealing with complaints received;• Point of contact for the awarding bodies and partners

County Dublin, Ireland

Maximised employee morale and corrected performance issues according toestablished standards.Delivered food and beverage orders within established timeframesCollected money and made change.Set effective employee schedules that maintained coverage at peak times andminimised labour costs.Maintained full knowledge of bar and menu items and made recommendations.Performed closing duties including cleaning, sanitising and replenishing.Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.Contributed to establishment winning City Bar of the year 2019.Help with selection and training new members of the bar.

Ireland

Increased customer engagement by 10% by implementing innovative social mediamarketing strategies.Fostered relationships with customers to expand customer base and enhanceloyalty and retention.Sustained safety protocols while delivering proper, cost-effective and safe handlingequipment and material use.Operated cash register to process cash, cheque and credit card transactions.Educated customers on product and service offerings.Increased purchase totals by recommending additional items.

Ireland

. Improved customer service skills with multilingual environment. Gained business management and administration knowledge. Provided prompt, efficient, detailed, customer-oriented service to customers. Worked with other staff to ensure a consistent and high-quality level of support. Being a voice and advocate for our customers when something doesn’t feel right. Provided valuable feedback to business and always improved customer service. Acted as an advocate for customer, reported and acted on observed areas for improvement. Barista training from Costa Coffee

Dublin - Ireland

Developed strong time management and self-organized skills by managing a dailyroom's list, also collaboratively team player focused to achieve targets and highstandards of quality by supporting a team.Worked in a strategic way by engaging customers in an exceptionally comfortableand clean environment, contributing visually to customers' satisfaction byincreasing 10% of rate from 7 to up in the survey responses.Attended daily staff training to maintain up to date knowledge on all regulationsrelating to health and safety, food handling, fire procedures and COSHH regulations.Acquire knowledge in a different country and improve language having to work withteammates from all over Europe.

Brazil

. Sales representative for English Courses. Responsible for hiring and selection of candidates. Employee engagement covering all aspects of the employee’s life cycle. Active coaching – call shadowing, pitch sharing, one-on-ones, staff meetings, spontaneous opportunities that arise throughout the day to day activities of the team. Exceed Revenue targets, customer satisfaction, conversion and related KPIs on a monthly, quarterly, and annual basis.. Efficiently and effectively drive a high volume of outbound calls in a metrics-driven inside sales center.. Ensure optimal coverage of all territories at all times.. Coach the team on customer engagement skills such as negotiation, objection-handling and closing skills.. Work across other core disciplines in Inside Sales to ensure smooth touch points and handovers. Work to onboard new talent and improve the ramp time for full productivity. Provide support to the team by handling customer call escalations; answering questions that the sales . team are not able to, and addressing customer service issues.. Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.. Track and report on Key Performance Indicators.. Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise.. Leverage leadership to hold team accountable and inspire them to achieve results.. Help to create a team environment that rewards achievement and makes individual want to come to work each day.. Significantly grow the existing business by ensuring we have the renewal and optimization activities possible. Responsible for Social Media posts (Twitter, Facebook)

Brazil

. Supervise a team of 7-12 customer service representatives. Manage daily operations including planning, assigning and directing work to ensure all service levels (SLAs) and key performance indicators (KPIs) are met. Complete regular agent call quality performance evaluations. Assist Customer Service Representatives in managing customer escalations to a solution. Coach to behaviors that align to the company values and create a customer excellence culture. Analyze operational processes, identify opportunities and implements changes for service delivery improvements; active involvement in projects to improve service levels.. Liaise with other departments to resolve sales. Develop and document key process steps necessary to provide the required levels of service. Communicate company goals, directives and policies; communicate updates to processes and procedures that change how customer inquiries are handled. Provide reports to senior management. Perform the same duties as a Customer Service Representative. Perform other assignments as required/assigned

Brazil

Diploma, Music Business

Live music Music industry fundamentals Recorded music Publishing music

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, H1 - First Class Honours

Activities and Societies: Class Rep. Part of Journalism Society Group Leader for 4 different projects ( Project Management and Evaluation.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Modules: Corporate Culture I, II (Professional Growth, Organisations) Business Law I, II Principles of Marketing ICT and Business.

Associate'S Degree, English Language And Literature/Letters

IELTS Certificate

Associate'S Degree, Radio And Television

Activities and Societies: Music Scheduling, Programming & Curation For Radio Stations certificate.

Ensino Medio

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services