• Responsável por construir e acompanhar produtos e serviços;• Responsável pela coleta de informações de dados com o cliente e entendimento de sua necessidade, garantindo uma solução tecnológica que atenda o cliente;• Responsável pelo gerenciamento de backlog, gerenciamento das especificações, coordenar e gerenciar reuniões de planejamento de Sprints, acompanhamento de cronograma, garantia do cumprimento de prazo, cadência e agilidade;• Melhoria Contínua com Foco em PDCA otimizando a eficiência operacional e a qualidade em ambientes organizacionais;• Acompanhar e realizar testes, verificando se o que foi definido no projeto está sendo cumprido;• Definição de requerimentos em forma de User Stories ou Epics;• Configuração da plataforma Salesforce conforme requerimentos detalhados;• Suportar a equipe de QA para garantir qualidade nos testes;• Suportar equipe consultores Salesforce para resolver questões técnicas e/ou bugs;• Trabalhar de forma colaborativa com os demais membros da equipe e no ambiente do cliente;• Propor melhorias no projeto e suportar os demais membros da equipe para manter padrões de qualidade.• Controle do orçamento Opex, apresentações mensais

• Ensure the continuity of service delivery, monitoring critical cases and removing impediments to the execution of activities by the Development team.• Customer Success and focal point of other support areas of the company, following quality and performance indicators.• Ensure that the execution of demands according to agile practices from end to end within the team, positioning the client and team as central element.• Regular feedbacks and 1;1 with teams and other employees, aiming at understanding the scenario and improvements that can be applied, finding conflicts and support managers.• Onboarding of new members in the methodology and scope of action of the team.• Modeling workflows for the team from product design to delivery to the customer.• Collection and analysis of metrics and productivity graphs of the team (JIRA / Trello / Nave).• Analyze bottlenecks, projection of deadlines (predictability) to improve workflow efficiency.• Support to the team in the creation, adaptation and process evolution.• Application and guide in the OKR methodology.• Team leadership with Agile methodology (Scrum Master / Kanban /Agile).• Construction and management of High-Performance Teams.

Through the Team Foundation Server (TFS) tool, daily monitoring of the process is performed from the anomalies registry to its resolution, guaranteeing the smooth progress of the schedule and delivery without the anomaly impacting the flow of tests.

•Organization and management of weekly committees (served by IBM ADM Representatives and customer representatives) for ITIL governance purposes of incidents, problems and changes.•Guaranteed compliance with deadlines (SLAs), follow-up practice, root resolution and action plans.•Generate consolidated reports of scorecard metrics presented to the Client, which includes Penalty Reports, Duration period of tickets with maximum and average severity, Impacted Values, etc.•Manage resources by allocations to effectively meet metric goals.•Management of administrative processes of the Project, analyze and generate conclusions based on reports to facilitate the decision-making and actions of stakeholders and provide recommendations on actions based on data Analysis. Control of the investment budget, labor expenses, forecast; security and auditing; metrics and statistics; communication with the entire project and with partners from the United States and India; support for Project Executive and Delivery Managers. •Communication of accurate and contractual metrics for Global Delivery PMO on a diary/monthly/quarterly basis, with direct effect on annual account revenue, profitability and customer satisfaction.