The Director of Operations & Facilities at W83 manages operations staff and oversees the day-to-day maintenance of the W83 Ministry Center. This role ensures facility safety, efficiency, and functionality by managing building systems, equipment, utilities, and infrastructure. The Director works with teams to address facility needs, implement preventive maintenance, and ensure regulatory compliance, while collaborating with the Director of W83 Staff & Programs to optimize building usage.Key Responsibilities:• Operations Team Management: Oversee the W83 Operations department, including staff and vendor recruitment, training, and scheduling, and implement safety and customer service training.• Facility Maintenance: Manage daily operations, preventive maintenance, and repairs to keep the facility safe and functional.• Budget and Expense Control: Develop and manage the operational budget, track expenses, and ensure cost-effective resource use.• Emergency Response: Coordinate emergency protocols, train staff, and ensure facilities are prepared for emergencies.• Energy Management: Monitor energy use, implement reduction strategies, and promote sustainability.• Safety and Compliance: Ensure regulatory compliance, conduct safety audits, and uphold safety standards.• Space Management: Manage the allocation and use of space for various ministries and functions.• Asset Management: Oversee maintenance, tracking, and performance of facility assets.• Sustainability Initiatives: Promote and implement environmentally responsible practices.• Data and Reporting: Maintain records, generate reports, and use data for decision-making.• Technology Integration: Implement modern systems and tools to improve efficiency and service delivery.

We are a digital marketing company that provides services of digital strategies, developments (Websites, Ecommerces, Landing Pages, Mobile Apps), Digital Campaigns (Google Ads, Facebook Ads, Linkedin Ads and others), Social Media, Blogs, Email marketing, Design (Online content and all your stationery, marketing material and display items), SEO (search engine optimization) and much more.We have custom packages for businesses of all sizes. Highly competitive and affordable prices.Count on our team to grow your business. We are the agency that will be together with you, building a good online presence and bringing more results.

At Kwin Bi LLC, we are dedicated to helping our clients achieve operational excellence and sustainability in facility management. Our comprehensive consulting and project management services are designed to meet the diverse needs of our clients, ensuring their facilities operate at peak efficiency and effectiveness. Partner with us to experience the difference expert facility management can make.

• Supervised maintenance and operations of two school buildings totaling 74,000 sq. ft for 3.5 years.• Developed and implemented schedules ensuring proper functioning of HVAC, plumbing and electrical systems.• Coordinated repairs, renovations, and upgrades, ensuring compliance with safety and building codes.• Recruited, trained, and managed maintenance staff (8) and summer handymen (11).• Introduced cutting-edge communication technology and facility management software to enhance efficiency.• Conducted regular inspections to proactively identify and address potential issues.• Implemented safety protocols to ensure well-being of students, staff, and visitors.• Liaised with external contractors / vendors for specialized services, repairs and renovations.• Stayed updated on regulations and industry best practices to ensure compliance and efficiency.• Fostered positive relationships with all stakeholders.• Managed multiple projects as also a project manager, including gym flooring installations and staff lounge renovations.• Designed and oversaw comprehensive interior design of staff lounges in both buildings.

• Spearheaded comprehensive school systems and procedures, placing scholar and staff safety as the top priority.• Attained an exceptional audit score of 3.7 out of 4 for overall school operational logistics, ensuring a swift 95% case resolution rate within 24 hours.• Drove a remarkable 70% increase in student retention and facilitated 544 re-enrollments through the implementation of aesthetic excellence and streamline event processes.• Achieved a notable 78% boost in scholar enrollment KPI by implementing an efficient MetroCard system, benefitting 776 scholars compared to the previous year’s enrollment.• Actively leveraged ATS, Trello, Sisense, Workday, Zendesk, Slack, Google Drive, Coupa, and Ioffice to maximize operational efficiency.

• Achieved 30% cost-effectiveness in facilities through annual contract negotiations.• Managed transportation, food services, and asset liquidation.• Oversaw third-party cleaning crew and technology needs.• Certified for Fire Alarm Systems supervision, liaised with fire department.

• Pioneered software platforms for scholar data management, including PowerSchool, Alma, and ATS, a DOE system.• Led student recruitment, enrollment, and discharges, providing support to the main office as needed.• Coordinated and executed school-wide events, optimizing logistical operations.•Achieved a 50% increase in scholar recruitment through strategic grassroots marketing approaches.

• Assisted teachers in creating safe, clean environments and ensuring the well-being of children.• Implemented Head Start program performance standards, policies, and procedures, facilitating developmental assessments and goal-setting for each child.• Collaborated in managing a confidential assessment binder, tracking developmental progress and individual goals.

• Managed quarterly, monthly, and yearly budgets, along with daily and monthly sales goals, while developing sales, along with profit margin plans and maintaining goals.• Orchestrated marketing strategies aligned with the company’s mission, coordinating resources across grassroots marketing to store management.• Ensured adherence to product presentation guidelines and implemented suggestive selling techniques to drive sales.• Prioritize employee satisfaction and development through feedback, strategic solutions and conflict resolution.• Delivered optimal customer service and satisfaction by training staff, overseeing operations, and resolving issues promptly.

Action-Oriented Food Education Achievements:• Educated children in healthy food preparation techniques.• Assessed and quantified student responses to different diets, identifying strategies for improving daily food intake.• Led multiple meetings with food education experts, FDA inspectors, and marketing strategists to create lesson materials and recipes for present and future use.

Action-Packed Marketing Support:• Contributed to crafting compelling email campaigns and online promotions.• Actively sought and analyzed competitor marketing and sales materials online.• Entered contact information meticulously into contact management systems.• Supported social media initiatives to boost engagement and reach.• Maintained detailed tracking reports of public relations activities.

Action-Oriented Business Skills Acquired:• Actively absorbed and applied various aspects of business, including ethical development, marketing strategies, legal procedures and policies, leadership & management, and business structures and development.

Achievements in Sales and Strategy Enhancement:• Led multiple meetings with COOs and team leaders to align KPIs with baseline scores and refine marketing strategies.• Boosted quarterly sales by 15% through personalized customer service, identifying unique needs, and recommending complementary natural supplements.• Developed monthly store sales budgets, encompassing advertising, procurement, and temporary staffing allocations.• Delivered impactful PowerPoint presentations to CFOs and managers, utilizing detailed spreadsheets to address slow-moving inventory concerns and propose data-driven solutions, thereby enhancing R&D efforts.

Leadership and Efficiency in Beverage Department Management• Orchestrated and supervised the Beverage Department team of over 20 employees, handling recruitment and termination procedures as necessary.• Established and managed purchase agreements with vendors to ensure continuous inventory supply, maintaining an overall beverage cost of 3% or less.• Authored the Bartender's Manual and conducted training sessions on bar procedures and exceptional customer service.• Managed bartender and bar back schedules efficiently.• Provided comprehensive training to staff on wine, spirits, cocktails, facility procedures, and customer sales skills.• Developed and maintained training materials, ensuring they remained current, while also implementing a cost-effective strategy.

Efficient Management of Beverage Department Operations• Oversaw daily operations of the Beverage Department at the Banquet facility and Beach Club, orchestrating over 400 events annually.• Recorded Quickbooks entries and balanced the checkbook meticulously.• Managed Accounts Payable & Receivable, ensuring accurate monthly and yearly revenue balance and monitoring the company's Profit & Loss statement.• Handled daily bank deposits, including cash and checks, with precision and reliability.• Administered employee payrolls for a staff of over 100 employees, ensuring timely and accurate compensation.

Dynamic Management of Accounting and Financial Operations• Managed daily accounting and finance activities, actively reconciling bank statements and maintaining accurate records of lock box deposits, daily bank balances, and accounts receivable.• Supervised the financial affairs of approximately 7 franchise stores, collecting franchise fees and rents efficiently.• Updated and monitored company website data and information regularly, ensuring alignment with changes in lease terms, rates, and conditions.

Achievement Highlights in Customer Service and Cash Handling• Provided exceptional customer service, ensuring satisfaction with every interaction.• Efficiently handled all cash and non-cash transactions.• Assisted customers over the phone and in person, promptly addressing inquiries and resolving issues.• Managed banking backup duties to maintain financial security and compliance.• Earned recognition and awards for consistently achieving perfect cash register closings.