Priscila Rodríguez Email and Phone Number

• Offer personalized service and support clients in their end goal of making hires, communicating through email, phone and over Zoom.• Ensure campaigns are hitting their strategic targets to help clients measure their success and ROI.• Product expert to best optimize clients’ accounts and set them up for success.• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.• Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC) and give an overall great first impression (Boolean searches).• Monitor and analyze trends within dedicated accounts and constantly execute on about new ways to “WOW” clients and colleagues• Using multiple ways and channels to communicate with clients and different internal teams• Tech savviness

Essential FunctionsADDIE model application for Annual Training Development in compliance with Federal requirements.Review and update of information on annual training courses required by federal agencies through research and validation with Subject Matter Experts.Design of interactive tools for instruction and assessment as part of the development or revision of courses for:Annual Training New Employee OrientationDifferent Departments in the organization like Human Resources and Risk Department.Design and conversion of training courses from the "Trainer-Led" mode to the LMS-"Self-Guide" mode.Creation of Tutorials and Videos as products for the internal ticket and service request tool.

• Curricular evaluation of distance course plans in programs of General Education, Nursing, Business Administration and Technology and Criminal Justice.• Design of evaluation instruments, rubrics and assessment.• Verification of use permissions and copyrigth in didactic and academic materials.• Management and validation of permits for the use of information resources.• Workshops oriented to developers and content experts, in the design of course plans and use of information resources and databases of the digital library.• Design and evaluation of learning activities.• Curricular alignment of expected and objective learning outcomes, competencies of school programs and institutional student profile with evaluation activities according to the chart for the development of course plans.• Management and use of digital learning platforms like Moodle, Black Board y Canvas.• Identification of content necessary for the use of study material for online courses through search of information in academic databases of subscription and open access.

Coordination and execution of library activities for the Youth Services Department.

Content InspectorReview and design learning asignments instructions, review assessment activities and study materials in the instructional design for online courses and validation of material in accordance with established institutional standards and academic load.• Assessment of content according to the syllabus and course documents. Content developer workplan compliance manager.• Management of course content with different tools for the detection of plagiarism, similarity of text and detection of similar material on the internet for the purpose of ruling out intellectual dishonesty.• Monitoring of quality standards in materials and instructional products for compliance and proper use of citations and references.• Structure and organization in the receipt and sending of reviews of course materials. Produce weekly reports of status and progress of courses.

Promotion and marketing of the program and services of the company in competition with different companies of the same branch, under the federal program No child are left behind.

• Make electronic assistance, make daily reports of assistance required and process them via the internet. Keep information about enrollment and attendance in the system up to date.