- International Customer Service activities based in Brazil, handling business and logistics operation in multicultural environment in Europe and USA.- Sales order creation , process management of production lead times, stock, material delivery, export processes and portfolio management from plants in europe, USA and China to all Latin America- Customer service across Latin America for inquiries on production lead times, inventory inquiries and logistics processes.- Management and review of documents required for export processes.- Freight quotation.- Management of claims processes about material quality and logistics processes, analyzes conducted with team based in europe.- Latin american sales team support- Analysis of operational cost reduction aiming at better delivery time to the customer and distributor.-Communication with customers, sales team members and other employees in courteous and professional manner with regards to new orders, general inquiries, account problems, customer concerns and suggestion._Management and resolves conflict and other unpleasant situations with the customers and clients-Acquire and maintain a thorough understanding of various order scenarios with the ability to determine how they differ in order entry and systematic processing;