Priscila Farias Email & Phone Number

Dublin, County Dublin, Ireland

Leading retailer specializing in electronics, home appliances and furniture, offering a wide range of high-quality products in 8 countries around the world.• Responsible for customer collections in a fast-paced and dynamic warehouse office environment, ensuring minimal wait times for clients and contributing to customer satisfaction.• Planning deliveries and aligning accurately with logistics manifests to ensure correct products were sent, improving the client experience and reducing costs related to returns for the company.• Registering inbound and outbound goods on the system, securing precise and timely data entry to optimize customer delivery scheduling.• Handling general inquiries from both internal and external stakeholders by phone and email, ensuring effective communication for all parties.

• Produced 80+ technical and scientific articles aligning audience needs with company solutions, addressing FAQs and stakeholder concerns.• Collaborated with cross-functional teams to optimize communication strategies in line with brand objectives.• Implemented SEO techniques to improve Google search rankings and increase online visibility.

São Paulo, Brazil

• Built and maintained strong relationships with Key Opinion Leaders from top accounts in Brazil, enhancing client satisfaction and collaborating with business monthly targets and goals.• Implemented strategic client visit schedule to increase demand for products and enhance brand awareness.• Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.• Updated technical presentations for training and qualification, staying up-to-date with market trends and most frequent customer concerns.

São Paulo E Região, Brasil

• Build and nurtured strong relationships with key account clients, industry influencers, and stakeholders to enhance customer loyalty and increase brand reputation.• Provided ongoing training and professional development to the team to ensure they have up-to-date knowledge of product features and benefits, enabling them to offer the right solution for customers.• Executed marketing strategic initiatives that maximize the brand’s visibility and enhance product appeal to customers.• Represented the company at external events, including national, regional, and specialized conferences, to strengthen client relationships, share valuable insights, and encourage attendees to recommend and promote the brand’s products.• Lead educational sessions during academic events, discussing relevant topics or case studies and facilitating group studies or classes for students, residents, and postgraduate attendees to build brand credibility and trust.

São Paulo

• Partnered with the sales team to enhance customer satisfaction and drive sales conversions by sharing expert knowledge in pet nutrition during field visits.• Provided training to over 100 clients and their teams each year on product features, equipping them to confidently recommend products to their customers.• Played a key role in strengthening brand reputation and building customer loyalty within the highly competitive pet food industry.

São Paulo, São Paulo, Brazil

GOL is a leading Brazilian airline company offering affordable and reliable flights throughout Brazil and abroad. It is known for its extensive network and customer-focused services.• Provided remote, real-time support to customers via chat platforms, assisting with flight bookings and addressing general inquiries related to departures, arrivals, and baggage guidance.• Developed strong communication and problem-solving skills in a fast-paced, customer-focused environment, securing short wait times for customers and problem resolution on the first contact.• Participated in monthly meetings to review metrics, share insights with the team, discuss case studies, and develop strategies to optimize and enhance team performance.

English

General English, English Language And Literature, General

Veterinary Medicine