Dedicated customer service professional with over 10 years of experience in customer support and client relationship in multi-leading companies, recognized for consistently driving results and building lasting relationships. Throughout my career, I've worked in high-performing teams with a strong focus on delivering outstanding customer experiences and contributing to sales increase.Results-oriented, I excel in understanding client needs and have a great eye for details. In recent years, I was responsible for providing technical support to sales teams in order to increase demand of products aligned to marketing strategies and also enhance customer loyalty and satisfaction.Passionate about problem-solving and process improvement, I am always exploring new ways to innovate and create value. I am actively seeking new challenges where I can leverage my experience and skills to contribute to customer success and company growth.CAREER HIGHLIGHTS• Promoted to lead two strategic projects for key accounts in Brazil's largest market, with responsibilities including the management of high-profile clients and relationship building through scheduled field visits, ongoing technical training and events coordination.• Contributed as a technical sales and client relationship management expert, providing guidance during the training of a newly recruited 40-member team to support the company’s expansion efforts. • Recognised as 'Employee of the month' for excellence in customer services, consistently meeting high service standards and reflecting a strong commitment to customer satisfaction.• Contributet to process improvement when developing and implementing an internal sales process to optimize time spent to register customers orders onto the system.EXPERTISE:• Customer Relationship Management• Adaptability & Conflict Resolution• Technical Sales Support • Excellent Spoken and Written Skills• Detail-oriented and Empathetic Listening• Microsoft Office and CRM Tools
