Priscila Rocha Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Supporting current and potential new customers by email and telephone• Dealing with member inquiries, complaints, processing transactions and moderation of the site content to ensure compliance with policies• Respond to calls from members, answering their questions and resolving any issues they have• Provide support to members by responding in a timely and complete manner to their email inquiries• Collect and apply payments to member's profiles• Moderate the site for content and fraud, where needed, carry out the appropriate corrective actions• Work independently and actively participate within a team work environment

Vaughan, Ontario, Canada

Work Experience:• Providing exceptional customer service by supporting clients and solve their issues • Following the application until the acceptance • Keeping customers, lenders and lawyers updated and supported • Requesting, reviewing and verifying loan documents and information provided, to ensure all are truthful and accurate matching with requirements • Engaging and building relationships with clients, realtors, lenders, lawyers and insurance companies • Creating, engaging and managing all content for Social Media PlatformsHighlight Accomplishment: • Reducing errors and avoiding missing documents by creating a checklist with all necessary documents and steps• Maintaining 95% of accuracy on documents submitted by guiding customers submission through a detailed template created with all explanation needed to reduce back-and-forth emails• Awarded for top volume producer, 1st place in the ranking, on my first year

Toronto, Canada Area

Work Experience:• Supporting customers by solving their problems and offering company’s products • Engaging and supporting customers through social media• Managing and handling security data with attention to details maintaining confidentiality• Training and assisting new employees, sharing strategies and knowledge, to help them to reduce errors, increase customer’s satisfaction and achieve goalsHighlight Accomplishment: • Promoted two times by efficiency and scores on evaluations. Best time management during the calls award and Kudos sent from customers• Increasing the customer service excellence by mapping all the possible steps to be taken on a call and documenting on an alphabetical order archive for faster research• Increasing the number of clients supported by 35% using the archive. Helping through difficult processes and avoiding delays

Toronto, Canada Area

Work Experience:• Answering tickets to support customers with system errors and configurations • Identifying and reporting system issues, reviewing the evidence, and testing • Creating strategies, planning and managing social media • Building educational/sales campaigns • Assisting new hires and onboarding processes• Training new employees• Helping and organizing social events and activities to integrate employees building a great environment to work Highlight Accomplishment: • Increasing the efficiency of support by optimizing the process to answer the delayed tickets

Rio De Janeiro Area, Brazil

Work Experience:• Managing B2B and B2C relationship• Planning and coordinating logistics materials, and events • Researching, analyzing and planning new strategies to promote products• Promoting events to sell products with professionalism• Training new co-workers

Rio De Janeiro Area, Brazil

Work Experience:• Greeting, supporting and interacting with clients or callers to handle questions and solving issues • Acting independently on routine inquiries and escalating complex cases• Handling all customer’s complaints and issues with high professional courtesy and empathy• Monitoring and acting on manager’s agendas and email inboxes. Flagging and prioritizing emails based on urgency• Analyzing and reviewing customer’s documents and profiles to ensure their eligibility to open an account, get loans and credit cards• Assisting managers with onboarding and offboarding activities for new fulltime and contract staff• Managing space and office materials assignments for the team• Documenting day by day processes to develop and maintain training materials for new hires• Supporting top talent identification processes by interviewing candidates with managers and executing onboarding orientation• Working closely and supporting the new employees, including performance management, training and process implementation• Assisting with planning, organizing and coordinating company corporate events, conventions, meetings and gatheringsHighlight Accomplishment: • Promoted three times through ranking and achievements with great quality evaluation and managers’ recommendation• Increasing the number of clients at the branch in 15% by prospecting and asking for recommendations• Creating training methods and material to onboard new employees

Rio De Janeiro Area, Brazil

Work Experience:• Providing customer relation and solving their problems• Selling products• Paying bills• Providing excellent attendance • Training new co-workers

Business, Management, Marketing, And Related Support Services

Relevant courses: • Professional Selling • GENED Leadership • International Business • International Marketing • Digital Marketing •.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Relevant courses: • Office Procedures • Management skills • Administration skills • Business trade • International Marketing • Global.