Priscila Rocha Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Supporting current and potential new customers by email and telephone
• Dealing with member inquiries, complaints, processing transactions and moderation of the site content to ensure compliance with policies
• Respond to calls from members, answering their questions and resolving any issues they have
• Provide support to members by responding in a timely and complete manner to their email inquiries
• Collect and apply payments to member's profiles
• Moderate the site for content and fraud, where needed, carry out the appropriate corrective actions

Vaughan, Ontario, Canada

• Work Experience:
• Providing exceptional customer service by supporting clients and solve their issues
• Following the application until the acceptance
• Keeping customers, lenders and lawyers updated and supported
• Requesting, reviewing and verifying loan documents and information provided, to ensure all are truthful and accurate matching with requirements
• Engaging and building relationships with clients, realtors, lenders, lawyers and insurance companies

Toronto, Canada Area

• Work Experience:
• Supporting customers by solving their problems and offering company’s products
• Engaging and supporting customers through social media
• Managing and handling security data with attention to details maintaining confidentiality
• Training and assisting new employees, sharing strategies and knowledge, to help them to reduce errors, increase customer’s satisfaction and achieve goalsHighlight Accomplishment:
• Promoted two times by efficiency and scores on evaluations. Best time management during the calls award and Kudos sent from customers

Toronto, Canada Area

• Work Experience:
• Answering tickets to support customers with system errors and configurations
• Identifying and reporting system issues, reviewing the evidence, and testing
• Creating strategies, planning and managing social media
• Building educational/sales campaigns
• Assisting new hires and onboarding processes

Rio De Janeiro Area, Brazil

• Work Experience:
• Managing B2B and B2C relationship
• Planning and coordinating logistics materials, and events
• Researching, analyzing and planning new strategies to promote products
• Promoting events to sell products with professionalism
• Training new co-workers

Rio De Janeiro Area, Brazil

• Work Experience:
• Greeting, supporting and interacting with clients or callers to handle questions and solving issues
• Acting independently on routine inquiries and escalating complex cases
• Handling all customer’s complaints and issues with high professional courtesy and empathy
• Monitoring and acting on manager’s agendas and email inboxes. Flagging and prioritizing emails based on urgency
• Analyzing and reviewing customer’s documents and profiles to ensure their eligibility to open an account, get loans and credit cards

Rio De Janeiro Area, Brazil

• Work Experience:
• Providing customer relation and solving their problems
• Selling products
• Paying bills
• Providing excellent attendance
• Training new co-workers

Business, Management, Marketing, And Related Support Services

Relevant courses: • Professional Selling • GENED Leadership • International Business • International Marketing • Digital Marketing •.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Relevant courses: • Office Procedures • Management skills • Administration skills • Business trade • International Marketing • Global and.