Priscila Garcia Email & Phone Number

New York, Ny, Us

New York, New York

Managed multiple clients/design appointments of various sizes and requests in a timely fashion.Ongoing support for all orders & large scale (multiple room) projects, communicating with customer concerning delays, availability, scheduling, & sidemarking. Continued support after pieces arrive in home in case of damage/defect. Arranged in-home service requests to remedy any issues.Produced design presentation for clients including mood boards, floor plans, and fabric samples. Efficient in using Apple products, Keynote, Floorplanner, and Microsoft & Google Suite.Participated in round table discussions with different departments & VP’s surrounding customer experience, support, and ensuring team relations are supported across departments. Assisted visual & inventory lead to maintain showroom appearance, fabric & material samples information, stockroom, and store signage. Gained comprehensive knowledge of furniture manufacturing & construction, upholstery care, and delivery/distribution process.Basic understanding of construction documents, architectural drawings, and floor plans. High expectations of customer satisfaction, providing open communication & all necessary information to ease any questions or concerns.Thrive in fast-paced and team environment to help customers create beautiful spaces.

New York City Metropolitan Area

Assisted in styling large and small events involving flowers, décor and furnishings. Focused attention to detail to ensure clients' needs are fulfilled.Collaborated with owner & coordinator when problem solving in sudden changes to event structure or format. Provided customized products with limited timelines for events and clients. Excels in fast-paced environment and enjoys being adaptable to new challenges.

Management -Onboarding for new employees and created a positive and collaborative working environment.Lead team/one-on-one meetings, delegated responsibilities to each employees' strengths. Created tier system for job growth and employee longevity. Established organized systems to ensure work efficiency & reviewed employee's' workloadPerformed payroll duties, ordered supplies, tracked vendor payment/invoices to ensure facility operations ran smoothly.Client Relations & Sales -Liaison for members, creating a motivating and comfortable environment for clients. Prospect conversion and increased retention rate by creating continuous follow-up protocols. Avoid client cancellation by improving company to client relationship. Applied solution focused mindset when dealing with customer complaints. First line of communication for inquiries. Accommodated new clients and introduced them to the fitness community. Created branded welcome gifts for all new clients. Trained sales team to provide the highest level of hospitality, maintain monthly sales quota, & ensure policies are followed.Marketing -Introduced marketing and content creation platforms for business. Collaborated with owners to create a marketing plan for social media, print, and email. Created cohesive branding for promotional print, social media and managed website pages.Planned multiple events and fundraisers, partnering with brands and charities.