Atendimento das contas estratégicas da empresa (BR);Negociação de renovação e upsell com foco em receita e expansão;Reuniões estratégicas para apoiar o planejamento dos próximos passos dos projetos e adoção ao produto;Gerenciamento de projetos com equipe de soluções técnicas;Apoiar e colaborar com a equipe na construção dos processos da área de CS.

Conduct one-on-one training and strategy sessions for customers to help them learn how to use the ActiveCampaign platform and execute on their email marketing strategyProvide strategic recommendations for how to achieve greater success, including uncovering growth opportunitiesReach out to customers proactively for retention and upsell opportunitiesDevelop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs;Consistently bring creative ideas and solutions to the team on how to improve the customer experience;Managing KPIs for retention, adoption and expansion.Support to enablement team to produce videos and trainign to customers.

Training teams to use the software; Supervision and quality control of 3D, AR and VR simulation. Online customer support via email, video conference or phone. Responsible for revenue renewals, retention and expansion; Escalation of user information and feedback to the marketing and development team. Consistent achievement of goals such as revenue retention and expansion;

Attendance of the main accounts of the company (BR and LATAM); Renewal and upsell negotiation with a focus on revenue; Strategic meetings to support the planning of the next steps in the projects; Project management with technical consulting team; Support the team leader in building the CS area and process.

Responsible for the attendance of the key acoounts of the company. - Attendance of the most strategic accounts of the company with decision makers and executives.- Conduct business meetings with customers to develop their digital marketing strategies using RD Station, ensuring software adoption;- Planning of digital marketing actions that will be implemented based on inbound marketing methodology.-Knowledge in strategies and good practices of email marketing, marketing automations, content to attract leads, marketing funnel, digital channel acquisition, optimization of conversion of leads.-Analysis of actions and data through BI marketing for optimization of results.- Identify opportunities, negotiate and develop strategies with clients to ensure recurrent revenue increase (MRR) throug upgrades;- Develop action plans to involve clients with low adoption (clients at risk);- Develop strategies to recover customers who requested cancellation (retention);- Management and Revenue Expansion-Speaker at RD Summit 2018 and 2019 editions.

Responsible for customer service, managing around 120 accounts, supporting clients in the development of their digital marketing strategies with the use of RD Station (marketing automation tool), in order to ensure the adoption of software, continuous consumption and upsell of plans.

-Management of teams with an average of 15 sales executives and indirect management on average 500 resellers.-Recruitment of new sales executives;-Responsible for training and developing new sales executives;-Development and implementation of business plans to increase efforts andresults;-Preparation of meetings, business training and campaigns;-Management of results and performances;- Achievement and exceedance of goals;

-Strucucturation, prospecting and negotiation of the sales sector;- B2B account management;- Sales- Market analysis and brand digital presence;-Analysis on Web analytics and Google adwords;-Planning of sales based on market indicators.

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