 Responsável por definir as missões individuais da equipe de trabalho, mantendo a a equipe devidamente treinada e capacitada para exercer suas atividades Desenvolvo estudos destinados à simplificação e racionalização da cadeia logística, otimizando o controle e o fluxo dos processos Acompanhar os indicadores e implementar ações para atingir metas definidas Desenvolver com fornecedores os protocolos logísticos e acompanhá-los Supervisionar o processo S&OP (Planejamento industrial e comercial de vendas) em parceria com o Dept Comercial automotivo para definir o nível de estoques que garanta as vendas e com a Produção a capacidade necessária para atender as demandas de rolamentos produzidos Supervisionar a execução dos processos relativos à importação e exportação de mercadorias, equipamentos e outros recursos: MRP I (planejamento) e MPR II (recursos) Responsável pelo atendimento linha automotiva principais montadoras no Brasil – Fiat, Renault, Honda, Toyota, Bentler e Nissan Definir e controlar os níveis adequados de estoque dos rolamentos automotivos fabricados/importados assim como os níveis de matéria prima Supervisionar o desenvolvimento e execução da programação de produção Preparar relatórios operacionais e itens de controle, para as atividades principais das áreas Atuar direta nos processos de importação (FRA, JP, EUA e outros) e exportação (FRA)

Managed the areas of logistics, billing, direct purchases (production and distribution), and foreign trade with imports from Europe, Asia, and North America).Gave support to internal customers, a sales team of 40 employees.Ensured the billing including validation of payments, management of delays, and negotiation with debtors.Gave support to the facilities department, quality, human resources, and to controllership (budget).Distributed cold products to all capitals in Brazil with regulated deadlines and temperature control.Took internal actions to enable the study of demand, validation of inventories, and product commitment of an A, B, and C curve available for sale.Implemented demand study to avoid out-of-stock and managed actions on a weekly forum for negotiating contacts with suppliers in Brazil and abroad.Approved internal actions in the areas of registration and customer credits, supplier management, and of continuous improvement actions with project implementations.Developed and managed actions directed to the end customer using agile methodology and Customer Success (Sales, Technical Assistance, and Scientific Advisory).Managed the company’s administrative budget in Brazil with a forecast study and managing the OPEX.Administrated contracts with suppliers and sales reps in Brazil.Managed the team development through behavioral tools with a focus on mentoring in order to improve physical and mental health and self-management.Had a power-of-attorney from the company to represent the executive director in his absence.

Led the outbound processes in Brazil and South America, oversaw the operation of 2 Distribution Centers (SP and Recife), and managed 5,500 routes in Brazil.Implemented tools to improve performance management (KPIs) with projects focused on delivery efficiency throughout Brazil.Improved delivery performance with customer service rates reaching up to 100% and D+1 in some regions.Managed the operation’s performance daily, which included picking within 24 hours and delivery within the contracted lead time (25,000 volumes/day in the domestic market and 50 tons in the export market).Measured the efficiency of service providers (15 Brazilian carriers and 2 carriers with routes to South America).Improved the performance and reached savings in reverse logistics processes in Brazil.Provided a monthly contribution in the formulation and study of forecast, inventory management, and internal quality tools.Provided support to the area of sales and customer service in Brazil and South America.Continuously improved the operation of items to be delivered in South America with measures to implement anti-theft policies for service providers.Main Results: Decreased the occurrences of reverse logistics. | Implemented the loyalty program of freight providers. | Worked closely with the sales area, boosting customer satisfaction as for the deliveries of the orders made.

Worked on projects aimed at continuous improvement of the Call Center (CRM – 500 positions and own employees) and the Network of technical assistance throughout Brazil.Developed control plans for improvements in key clients (dealers), while studying the projection for improving the customer service results.Implemented programs from the headquarters, quality processes, and created procedures to increase KPIs with customers.Gave training to employees, partners, and service providers to improve satisfaction surveys on all channels (VOC, internet, VOE, among others).Main Results: Implemented LG's first technical assistance to be used as a good practice in a training center.

Coordenadora Customer Service | Reporte: Diretora de Logística | Subordinados: 25 diretos e indiretos. Responsável pela gestão da operação de atendimento a clientes (Customer Experience).Gestão e controle de orçamentos com fretes ( outbound e inbound) identificando oportunidades de melhoria. Gestão da operação dos clientes com foco em análise critica, estudo mensal de forecast e validação dos scorecards. Controle dos indicadores do setor e reporte dos resultados. Prospecção e homologação de novos transportadores com foco em excelência operacional. Interação com fornecedores de transportes para negociação de preço e melhoria de atendimento. Identificar oportunidades de melhoria através da automatização de processos e pela filosofia Lean Six Sigma.Resultados destacados: Implantação de projetos com ferramenta Six Sigma, como por exemplo na FORD Motors, elevando KPI de entrega de 48% para 98%. | Lider do projeto de instalação e aumento da capacidade de um novo CD. | Projeto de implantação de processos para melhorar a operação de expedição (contagem cíclica, participação em inventários, treinamentos de reciclagem, programas para melhor desempenho de qualidade e gestão de funcionários) e gerenciamento da logística reversa. | Implantação de programa de relacionamento com os prestadores de serviços, melhorando a performance na gestão das informações para clientes externos e internos.