Cultural exchange (work and study)

• Managed the corporate blog via Wordpress to enhance customer service, providing comprehensive materials for all company products.• Developed service processes to ensure quality in the after-sales sector.• Conducted product tests on computers, smartphones, tablets, notebooks, and peripherals to troubleshoot issues.• Produced videos and support materials for customers and Customer Service (SAC).• Crafted corporate texts and scripted institutional videos.• Oversaw the general support environment, including FAQs, files, and select videos.Previous Activities:• Provided warranty service via video calls, introducing an innovative tool into the after-sales process, recommended by my direct supervisor.• Transitioned to the after-sales service of partner company Mirage.• Provided support via email, phone, and chat channels.Other Responsibilities:• Created and managed spreadsheets, identifying systemic failures, and contributing to streamlining processes and support materials for new employees.• Assisted in the training of new employees.

• Proficient in administrative tasks such as scheduling meetings, managing spreadsheets to oversee material and service flow for deliveries.• Provided comprehensive assistance to four secretaries of directors, managing their schedules and offering support during external commitments.• Oversight of protocols, report writing, and proficient handling of internal and external email communications.