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Priscilla Baker is listed as Strategy and Digital Transformation Leader with 15+ years of continuous improvement and strategic leadership experience at Gallagher Bassett, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at usaa.com and a matched LinkedIn profile for Priscilla Baker.
Priscilla Baker previously worked as Director, Strategic Initiatives at Gallagher Bassett and Vice President, P&C Insurance at Exl. Priscilla Baker holds Bachelor’S Degree, Economics from The University Of Texas At San Antonio.
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AeroLeads found 1 current-domain work email signal for Priscilla Baker. Compare company email patterns before reaching out.
✍️ I have repeated success in mentoring site leadership teams on change management initiatives, strategic planning, experience and organizational design, business development, financing, staff empowerment, and technology modernization. I am a detail-oriented and solutions-focused turnaround manager with a background in envisioning future-state models of best-in-class operations, building high-performing teams, and directing multimillion-dollar programs. ✍️ I am highly organized in directing expansion initiatives with scaled systems, processes, and personnel to accommodate planned growth. I have a history of achievement in creating cultures driven by quality and efficiency across all aspects of service and operations, fueled by data-driven decision-making and precise tactical controls. I have been recognized for corporate transformation, efficiency optimization, big-picture thinking, and data-driven decision-making.✍️ I offer a vast array of experience in yielding organizational growth, financial strength, and operating efficiency by identifying and resolving gaps involving operational controls, business profitability, P&L responsibility, staff engagement, and regulatory compliance. 📢 NOTABLE CAREER HIGHLIGHTS: 👉 Drove $25M annual impact with projection of significant automation and cost saving in next three years by mitigating fraud risks and revitalizing operational processes.👉 Increased employee retention by 75% within rapidly changing staffing demographics by developing performance management practices and directing cross-functional teams.👉 Drove automation and compliance for world-class service and optimized operations and funding accuracy by developing a transformational operating model for non-injury claims.👉 Grew multimillion-dollar P&L by leading large-scale strategic implementation requiring technology and people.In addition to my enthusiasm, I’d bring my proven background in fast-paced industry settings and my capacity for leadership and team-oriented success to the department.📩 Please don’t hesitate to send me a message via LinkedIn messaging or email (priscilla.baker@exlservice.com)
Listed skills include Insurance, Claims Management, Management, Risk Management, and 9 others.
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A career timeline built from the work history available for this profile.
Rolling Meadows, Illinois, US
Priscilla is in charge of developing and implementing projects and programs to help the organization achieve its long-term goals. She identifies strategic opportunities, plans how to take advantage of them, and ensures that these initiatives align with the company's overall strategic direction. Priscilla collaborates closely with different departments and.
New York, NY, US
I worked as Vice President of P&C Insurance at EXL, I formulated and executed P&C insurance business strategies in alignment with company’s mission statement to achieve growth objectives and ensure regulatory compliance. I lead underwriting, claims, and risk management functions while maintaining competitive advantage and profitability of P&C insurance.
San Antonio, Texas, US
While serving as a Director of Claims Operations at USAA, I oversaw claim and contact center operations across 50 states, directed change management for large technology and processes, and led 13 direct reports and 130 employees. I introduced operations policies and procedures for fire and theft loss insurance claim administration based on coverage.
San Antonio, Texas, US
As a Director of Business Process Ownership, I managed 400+ matrixed staff and 1K+ contractors to drive process improvements, maintain vendor relationships, build instrumentation, and conduct data analysis. I maintained communication between departments and streamlined operational processes by initiating cross-functional team collaboration. I mentored 12.
San Antonio, Texas, US
While serving as an Experience Owner Lead, I improved customer base experience by establishing and maintaining KPIs, member insights, and Key Risk Indicators (KRIs). Oversaw full scope of strategy and performance for a $4B vehicle inspection and repair program, including customer experience, agile methods, human-centered design, risk management, KPIs/KRIs.
San Antonio, Texas, US
In this capacity, I advised key stakeholders to prioritize process improvements in line with projected ROI. I prioritized business needs and facilitated well-informed decision-making based on detailed data analysis.Highlights of accomplishment in this role include:➙ Gained buy-in from operational leadership, coordinated change management, and designed.
San Antonio, Texas, US
Throughout my tenure as a Claims Service Manager and Casualty and Associate Adjuster, I supervised 12 adjusters in handling medical claims for personal injury protection coverage and medical payments coverage. I ensured validity, legal liability, and settlement value by investigating auto liability claims with keen attention to detail.Highlights of.
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Priscilla Baker works for Gallagher Bassett.
Priscilla Baker is listed as Strategy and Digital Transformation Leader with 15+ years of continuous improvement and strategic leadership experience at Gallagher Bassett.
AeroLeads has found 1 work email signal at @usaa.com for Priscilla Baker at Gallagher Bassett.
Priscilla Baker is based in San Antonio, Texas, United States while working with Gallagher Bassett.
Priscilla Baker has worked for Gallagher Bassett, Exl, Usaa, Gdd Associates, and Nationwide Insurance.
You can use AeroLeads to view verified contact signals for Priscilla Baker at Gallagher Bassett, including work email, phone, and LinkedIn data when available.
Priscilla Baker holds Bachelor’S Degree, Economics from The University Of Texas At San Antonio.
Priscilla Baker is listed with skills including Insurance, Claims Management, Management, Risk Management, Underwriting, Team Building, Customer Service, and Property And Casualty Insurance.
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