Monitor/respond/distributes RFPs Preparation of proposals and contracts, reports, BEO'sMaintenance of DelphiManaging room block inventory deadlines

Managed a team of 12 employees, scheduleding and cross-training employees to ensure optimal coverage and to promote flexibility Ordered products and supplies for the store based on demand, negotiating with suppliers to ensure competitive pricing and product qualityDeveloped and maintained positive relationships with suppliers, staying abreast of industry trends and new products to ensure the store was well-stocked and meeting customer needsPrioritized customer service, implementing… Show more Managed a team of 12 employees, scheduleding and cross-training employees to ensure optimal coverage and to promote flexibility Ordered products and supplies for the store based on demand, negotiating with suppliers to ensure competitive pricing and product qualityDeveloped and maintained positive relationships with suppliers, staying abreast of industry trends and new products to ensure the store was well-stocked and meeting customer needsPrioritized customer service, implementing strategies to enhance the shopping experience and resolve customer complaints in a timely and professional mannerOversaw the daily opening and closing procedures of the store, ensuring all systems and equipment were functioning properly and that store standards were metManaged online ordering platforms such as Uber Eats, Doordash, and Skip the Dishes ensuring efficient processing of online orders and timely delivery of productsActed as the responsible party for the online store, making decisions regarding pricing, order preparation, and delivery informationConducted hiring and training of new employees, ensuring that new hires were fully equipped with the necessary skills and knowledge to succeed in their rolesManaged customer orders from the physical and online store, including catering, and orders for other stores and supermarkets Show less

Assisted customers with locating products in the store, answering questions and providing recommendations; while maintaining knowledge of current promotions, policies regarding payment and exchangesPerformed open and close procedures, including cleaning, stocking shelves, and organizing the sales floorPrepared online orders for delivery by accurately picking and packing customer purchases and ensuring timely dispatch.Prepared in-house recipes by following established procedures… Show more Assisted customers with locating products in the store, answering questions and providing recommendations; while maintaining knowledge of current promotions, policies regarding payment and exchangesPerformed open and close procedures, including cleaning, stocking shelves, and organizing the sales floorPrepared online orders for delivery by accurately picking and packing customer purchases and ensuring timely dispatch.Prepared in-house recipes by following established procedures, measuring ingredients and adhering to food safety standardsResponsible for product display by restocking shelves, setting up attractive product displays, while providing excellent customer service and answering customer inquiries Show less

Responsible for planning and executing small to medium events, ensuring overall satisfaction of guests and quality standardsActed as a personal chef, creating new recipes, and testing new products to offer to customers, and also administered private cooking classes

Responsible for the successful launch of the restaurant Dal Grano, while developing and administering training regarding restaurant and kitchen proceduresManage department communications, promotional calendars, presentations and revenue reports while overseeing a team of 40 to 80 employeesHired, monitored and evaluated team performance monthly, to ensure excellent quality of service.

Train and directly manage a team of 30 employees; met every month to review performance expectations, goals and discuss action steps to professional developmentDeveloped new recipes and food presentation design that were added to the hotel menuPlanned and executed events and conferences, ensuring overall satisfaction of guests and quality standardsManaged to decrease restaurant cost from 70% to 18% in less than a year, winning the recognition of being the branch with the smallest… Show more Train and directly manage a team of 30 employees; met every month to review performance expectations, goals and discuss action steps to professional developmentDeveloped new recipes and food presentation design that were added to the hotel menuPlanned and executed events and conferences, ensuring overall satisfaction of guests and quality standardsManaged to decrease restaurant cost from 70% to 18% in less than a year, winning the recognition of being the branch with the smallest percentage of cost nationallyOnce a month acted as Property Manager for the weekend, being responsible for every aspect of the hotel demands Show less

Responsible for managing purchases orders and cost control for the two restaurants at the property, which served an average of 600 people per dayTrained and directly managed a team of 80 employees, divided in two different restaurant units and the event team; met every 3 months to review performance expectations, short term/long term goals and discuss action steps to professional development Maintained weekly inventory of all products consumed at both property restaurants, to ensure… Show more Responsible for managing purchases orders and cost control for the two restaurants at the property, which served an average of 600 people per dayTrained and directly managed a team of 80 employees, divided in two different restaurant units and the event team; met every 3 months to review performance expectations, short term/long term goals and discuss action steps to professional development Maintained weekly inventory of all products consumed at both property restaurants, to ensure costs were kept in line with the monthly budgetPlanned and executed events with a team of employees, ensuring overall satisfaction of guests and quality standards Show less

Responsible for providing excellent customer service inside the VIP area during the World Cup at Mineirão Stadium, in Brazil., ensuring high service standards and managing customer surveys for quality control Controlled the quality and quantity of the drink and food from the buffet, assuring that the presentation was following the correct standardsSupervised the assembly and disassembly of the area before and after each match, to ensure company standards

Responsible for the preparation of technical sheets of the products made in house, while also creating and testing new recipes and productsManaged team of 15 to 60 employees, preparing work schedules and effectively communicating performance reviewsResponsible for the necessary arrangements for events and conferences, from booking to organizing