Priscilla Comarela Email & Phone Number

Maia, Pt

Maia, Pt

Maia, Porto, Portugal

Maia, Porto, Portugal

I specialize in managing and enhancing technical documentation, including user manuals, datasheets, production dossiers, and installation manuals, ensuring clarity and precision across all content. I also maintain up-to-date product information through various platforms such as internal PPTs, website product sheets, and the online documentation platform, streamlining communication across departments.In addition to technical documentation, I create internal newsletters that are transformed into quick guides and video tutorials for external audiences, bridging the gap between complex information and easy-to-follow resources. I'm also actively involved in internal training initiatives, developing training materials and providing hands-on support to foster a culture of continuous learning.In my previous roles, I was responsible for the creation and publication of technical documents such as datasheets, user manuals, installation guides, and production dossiers using MadCap Flare, ensuring that all content met high-quality standards. I also contributed to the integration of automated testing in one of the company's products, enhancing both the documentation and product reliability. Additionally, I played a key role in developing and maintaining the company’s website via WordPress, focusing on content management and user experience.

Maia, Porto, Portugal

Maia, Porto, Portugal

As a Junior Developer, I gained hands-on experience in software development, working with technologies such as HTML, CSS, JavaScript, and React.I also developed automated tests using the Cypress platform, while conducting manual testing of systems, documenting the results in detailed reports to support continuous improvement and bug fixes. Additionally, I authored the user manual for the system, providing clear guidance for end-users and ensuring that the documentation was aligned with the functionality of the software.

Vila Velha E Região, Brasil

- Commercial Support Analyst (01/2012 – 07/2017)Oversaw quality audits, document management, and store administration. Maintained advanced spreadsheets, managed internal IT support, and was a key SAP user for stock control and financial transactions. Collaborated with the development team on system testing and provided internal training. Acted as a systems and procedures expert for other stores.- Premium Consultant (12/2011)Provided high-value client service, specializing in the sale of mobile devices and additional services. Also handled cash register operations and occasionally assisted at reception.- Cashier (04/2011 – 11/2011)Managed transactions, stock control, and supported sales by ensuring smooth checkout operations.- Business Consultant (10/2008 – 03/2011)Specialized in selling mobile devices and related services, consistently meeting sales targets, and ensuring customer satisfaction.

Vitória E Região, Brasil

Managed project documentation for ERP Datasul implementations, following the Datasul methodology. Developed project schedules using MS Project and monitored project progress, ensuring deadlines were met. Also coordinated consultant schedules and oversaw the overall organization and administration of projects.

Vitória, Espírito Santo, Brasil

Implementation and support of the SG3 software, ensuring smooth system integration. Additionally, contributed to development tasks using HTML, enhancing system functionality and user experience.

Vitória, Espírito Santo, Brasil

Implementation and support of the Dzyon (ERP) software, ensuring smooth system integration.

Vitória E Região, Brasil

Managed the entry of accounting documents into the company’s system, ensuring accuracy and timely processing.

Vitória E Região, Brasil

Provided exceptional customer service while processing credit applications for financial institutions. Accurately entered client registration forms into the company’s system and managed cash transactions.