Priscilla Conde Email & Phone Number

Provide White Glove Technical support to C-level execs and executive assistants.

United States

Long Beach

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs• Resolve incidents and problems associated with EUC equipment• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)• Provide software break/fix services and replacement of non-warranty assets for end users• Configure and support end users on mobile computing platforms• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.• Utilize problem management database and systems to track and report on customer calls and requests.• Communicate technical information to technical and non-technical team and customers.• Deskside support services as required.

Greater Los Angeles Area

• Responsible for Migration, working with Active Directory, Cable Management, SCCM • Hardware installs and printer configurations.• Imaging new Dell laptop and desktops• Configuring user Profiles including network and outlook profiles.• Installing software, mapping network drives, network printers, VPN configurations.• De-commissioning and wiping old machines with Parted Magic tool.• Pulling and recycling old HDD’s, etc• Assisting attorney's in LA office with any hardware or software issues that would arise on a daily basis after deployment.

Long Beach, California

We support all VA Medical Centers in the US, including Puerto Rico. Tier 1 Phone Support is provided. We use CA Service Desk Manager Ticketing Software. Assign work orders to appropriate level 2 technicians and determine order of priority. Document support steps for all hardware and software issues. Assist with CITRIX Remote Access issues. Also install MobilePass application on personal and VA issued peripherals such as phones and tablets for remote access. We use Outlook/Skype for business 2016 for peer to peer remote assistance. Handle over 60+calls daily, including ticket submission and resolve. Using AS/400, Unix and Open VMS under Attachmate Reflection. We now assist users with VA iPhone issues that arise. We have been granted access to the Good Enterprise server to be able to wipe profiles or reset passwords. We also have been granted access to the Airwatch Management console to unlock and reset passcodes for iPhones.

Long Beach, California

Provide technical support to about 100 or more teachers and office staff with their workstation and laptops. Daily duties include but are not limited to imaging new systems with the district’s image, troubleshooting connectivity issues with the LAN and taking care of network printers. Hardware duties involved replacing pc component such as network cards, hard drives and video cards, setting up nvidia cards for dual screens.

Greater Los Angeles Area

Assisted users in the LA and Irvine office with any hardware and software issues that would arise on a daily basis. Assisted with the deployment of Windows 7 on existing and new machines. Provided support on various Xerox printer models: clearing jams and changing toners and drum kits. Assisted loading new user accounts and setting up Outlook accounts.Daily average of tickets: 20