Priscilla Cotrin Email & Phone Number

Austin, Texas, United States

CICA (NYSE: CIA) is an insurance holding company serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. It offers three business segments: Life insurance, Home Service, and Other Non-Insurance Enterprises.• Reporting to the VP of Sales, responsible for strategic planning, sales execution, operations management, and relationship management to drive financial performance and business growth across the international market division… Show more CICA (NYSE: CIA) is an insurance holding company serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. It offers three business segments: Life insurance, Home Service, and Other Non-Insurance Enterprises.• Reporting to the VP of Sales, responsible for strategic planning, sales execution, operations management, and relationship management to drive financial performance and business growth across the international market division and distribution channel consisting of 2,000 agents and 20 countries in Latin America, Europe, and Southeast Asia.• With a focus on performance optimization, I developed KPIs, strategies, and metrics to increase YOY sales across financial products and solutions. Managed 10 sales campaigns within a 2-year period; attained 10% sales growth YTD ahead of 6% yearly target, achieved 100% sales target in 2023 and 105% of sales target YTD.• Partner with senior leadership and cross-functional teams to ensure alignment with sales strategies and organizational objectives. Serve as a key partner supporting the development, training, and rollout of marketing campaigns supporting product launch, value proposition, communication, and client support processes. • Evaluate data-driven metrics, sales activity, and forecasts to identify areas of improvement; develop strategic initiatives to support growth of product distribution, including procedures and tools to optimize customer retention. Show less

Austin, Texas

• Reporting to the VP of Operations, responsible for leading strategic planning, operations management, customer retention, and productivity, ensuring AML and SOX compliance, while providing leadership to 25 direct reports. • Developed and implemented process improvements to drive operational transformation, team development, and technology enhancements, resulting in improved service time, increased customer retention, and renewal income. • Oversaw critical retention metrics at… Show more • Reporting to the VP of Operations, responsible for leading strategic planning, operations management, customer retention, and productivity, ensuring AML and SOX compliance, while providing leadership to 25 direct reports. • Developed and implemented process improvements to drive operational transformation, team development, and technology enhancements, resulting in improved service time, increased customer retention, and renewal income. • Oversaw critical retention metrics at an international scale. Developed KPIs aligned with standard operating procedures (SOPs) and Service Level Agreements (SLAs), ensuring strategic alignment and operational excellence. Spearheaded the measurement of policy maturity, surrender, and conversation rates into new policies and contracts. • Selected to support an Internal Control Task Force aimed at enhancing Policyholder Service Operations through SOPs and innovative solutions. Oversaw external and internal audits, ensuring adherence to controls and processes. Authorized requests over $50K on surrenders, maturities, and loans while maintaining compliance standards. • Integrated domestic and international teams and orchestrated strategic alignment to synchronize workflows. Ensured seamless transition, enhanced operational efficiency, and mitigated delays amid increased demands. Show less

Austin, Texas

• Responsible for leading operations, account management, and customer support, providing daily leadership to a dynamic team of 20 direct reports accountable for delivering exceptional service to a global customer base. • Oversaw daily operations including resource allocation, workload distribution and performance monitoring. Implemented efficient workflows and processes to optimize service delivery and achieve performance targets. • Established quality assurance protocols to… Show more • Responsible for leading operations, account management, and customer support, providing daily leadership to a dynamic team of 20 direct reports accountable for delivering exceptional service to a global customer base. • Oversaw daily operations including resource allocation, workload distribution and performance monitoring. Implemented efficient workflows and processes to optimize service delivery and achieve performance targets. • Established quality assurance protocols to ensure accuracy and compliance with company standards and global regulatory requirements. Conducted audits and evaluations to assess service quality and drive improvement. Show less

Austin, Texas

• Responsible for customer service excellence, relationship development, issue resolution, process improvement, compliance, and quality assurance, supporting client and international agent inquiries in Spanish and Portuguese. • On a team of 15, investigated and resolved customer issues, including policy inquiries, claims processing, and financial requests. Ensured stringent compliance with SOX control procedures and global BSA/AML regulations.• Leveraged data and analytics to… Show more • Responsible for customer service excellence, relationship development, issue resolution, process improvement, compliance, and quality assurance, supporting client and international agent inquiries in Spanish and Portuguese. • On a team of 15, investigated and resolved customer issues, including policy inquiries, claims processing, and financial requests. Ensured stringent compliance with SOX control procedures and global BSA/AML regulations.• Leveraged data and analytics to identify trends that informed decision-making and drove continuous improvements. Show less

Sao Paulo

Diago (NYSE: DEO) is a British multinational beverage company with over 200 brands sold in nearly 180 countries. It operates from 132 sites worldwide, employs 30,000 people, and generates £23.5B in estimated annual revenues as of 2023. • Responsible for managing HR initiatives related to organizational development, including training and development, performance management, career development, talent planning, and succession pipeline supporting 600 employees. • Developed and… Show more Diago (NYSE: DEO) is a British multinational beverage company with over 200 brands sold in nearly 180 countries. It operates from 132 sites worldwide, employs 30,000 people, and generates £23.5B in estimated annual revenues as of 2023. • Responsible for managing HR initiatives related to organizational development, including training and development, performance management, career development, talent planning, and succession pipeline supporting 600 employees. • Developed and implemented in-house training and development programs and prospected external partnerships for additional opportunities. Oversaw a $1M training budget, ensuring effective allocation and utilization of resources. • Led performance management processes, including setting goals, delivering feedback, and conducting performance evaluations. Coordinated internship programs, including recruitment, selection, and management of interns. • Developed and implemented HR practices and policies for Brazil, Paraguay, and Uruguay, ensuring compliance with local regulations and alignment with global standards. Managed HR global programs, including leadership pipelines. Show less

Unilever (NYSE: UL) is a British multinational fast-moving consumer goods company headquartered in London. Its products are available in 190 countries. Unilever employs approximately 127,000 people and generates €59.6B in estimated annual revenues. • Responsible for project management, strategic planning, performance evaluation, and development across multiple divisions to drive organizational success, talent development, and engagement for approximately 2,000 employees… Show more Unilever (NYSE: UL) is a British multinational fast-moving consumer goods company headquartered in London. Its products are available in 190 countries. Unilever employs approximately 127,000 people and generates €59.6B in estimated annual revenues. • Responsible for project management, strategic planning, performance evaluation, and development across multiple divisions to drive organizational success, talent development, and engagement for approximately 2,000 employees. • Serving as a trusted advisor to business leaders, collaborated closely to enhance organizational effectiveness, • Designed customer retention maps, utilizing risk management methodologies to address business continuity risks. Conducted thorough diagnostics to assess organizational climate, team dynamics, and talent retention factors. • Developed and implemented HR projects and initiatives including Recruitment and Selection, Position Structure, Dismissals, and Employee Movements ensuring alignment with company objectives and internal client needs. Show less

Brasil

The Adecco Group is a Swiss-French, the world’s second-largest Human Resources provider and staffing firm, and a Fortune Global 500 company. It employs 32,000 full-time employees and generates an estimated €20.9B in annual revenues. • Responsible for delivering comprehensive human resources solutions to multiple clients, supporting Recruitment and Selection (R&S), training and development, climate surveys, job description formulation, and outplacement services.• Collaborate… Show more The Adecco Group is a Swiss-French, the world’s second-largest Human Resources provider and staffing firm, and a Fortune Global 500 company. It employs 32,000 full-time employees and generates an estimated €20.9B in annual revenues. • Responsible for delivering comprehensive human resources solutions to multiple clients, supporting Recruitment and Selection (R&S), training and development, climate surveys, job description formulation, and outplacement services.• Collaborate closely with the commercial department to assess client needs, develop service proposals, and ensure alignment with business objectives. Serve as a key liaison for business clients, ensuring customer needs were met. Show less