Priscilla Cotrin Email & Phone Number

Austin, Texas, United States

• CICA (NYSE: CIA) is an insurance holding company serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. It offers three business segments: Life insurance, Home.
• Reporting to the VP of Sales, responsible for strategic planning, sales execution, operations management, and relationship management to drive financial performance and business growth across the international market.
• Reporting to the VP of Sales, responsible for strategic planning, sales execution, operations management, and relationship management to drive financial performance and business growth across the international market.
• With a focus on performance optimization, I developed KPIs, strategies, and metrics to increase YOY sales across financial products and solutions. Managed 10 sales campaigns within a 2-year period; attained 10% sales.
• Partner with senior leadership and cross-functional teams to ensure alignment with sales strategies and organizational objectives. Serve as a key partner supporting the development, training, and rollout of marketing.
• Evaluate data-driven metrics, sales activity, and forecasts to identify areas of improvement; develop strategic initiatives to support growth of product distribution, including procedures and tools to optimize customer.

Austin, Texas

• Reporting to the VP of Operations, responsible for leading strategic planning, operations management, customer retention, and productivity, ensuring AML and SOX compliance, while providing leadership to 25 direct.
• Developed and implemented process improvements to drive operational transformation, team development, and technology enhancements, resulting in improved service time, increased customer retention, and renewal income.
• Oversaw critical retention metrics at… Show more
• Oversaw critical retention metrics at an international scale. Developed KPIs aligned with standard operating procedures (SOPs) and Service Level Agreements (SLAs), ensuring strategic alignment and operational.
• Selected to support an Internal Control Task Force aimed at enhancing Policyholder Service Operations through SOPs and innovative solutions. Oversaw external and internal audits, ensuring adherence to controls and.
• Integrated domestic and international teams and orchestrated strategic alignment to synchronize workflows. Ensured seamless transition, enhanced operational efficiency, and mitigated delays amid increased demands. Show.

Austin, Texas

• Responsible for leading operations, account management, and customer support, providing daily leadership to a dynamic team of 20 direct reports accountable for delivering exceptional service to a global customer base.
• Oversaw daily operations including resource allocation, workload distribution and performance monitoring. Implemented efficient workflows and processes to optimize service delivery and achieve performance targets.
• Established quality assurance protocols to… Show more
• Established quality assurance protocols to ensure accuracy and compliance with company standards and global regulatory requirements. Conducted audits and evaluations to assess service quality and drive improvement..

Austin, Texas

• Responsible for customer service excellence, relationship development, issue resolution, process improvement, compliance, and quality assurance, supporting client and international agent inquiries in Spanish and.
• On a team of 15, investigated and resolved customer issues, including policy inquiries, claims processing, and financial requests. Ensured stringent compliance with SOX control procedures and global BSA/AML regulations.
• Leveraged data and analytics to… Show more
• Leveraged data and analytics to identify trends that informed decision-making and drove continuous improvements. Show less

Sao Paulo

• Diago (NYSE: DEO) is a British multinational beverage company with over 200 brands sold in nearly 180 countries. It operates from 132 sites worldwide, employs 30,000 people, and generates £23.5B in estimated annual.
• Responsible for managing HR initiatives related to organizational development, including training and development, performance management, career development, talent planning, and succession pipeline supporting 600.
• Developed and… Show more Diago (NYSE: DEO) is a British multinational beverage company with over 200 brands sold in nearly 180 countries. It operates from 132 sites worldwide, employs 30,000 people, and generates.
• Developed and implemented in-house training and development programs and prospected external partnerships for additional opportunities. Oversaw a $1M training budget, ensuring effective allocation and utilization of.
• Led performance management processes, including setting goals, delivering feedback, and conducting performance evaluations. Coordinated internship programs, including recruitment, selection, and management of interns.
• Developed and implemented HR practices and policies for Brazil, Paraguay, and Uruguay, ensuring compliance with local regulations and alignment with global standards. Managed HR global programs, including leadership.

• Unilever (NYSE: UL) is a British multinational fast-moving consumer goods company headquartered in London. Its products are available in 190 countries. Unilever employs approximately 127,000 people and generates €59.6B.
• Responsible for project management, strategic planning, performance evaluation, and development across multiple divisions to drive organizational success, talent development, and engagement for approximately 2,000.
• Responsible for project management, strategic planning, performance evaluation, and development across multiple divisions to drive organizational success, talent development, and engagement for approximately 2,000.
• Serving as a trusted advisor to business leaders, collaborated closely to enhance organizational effectiveness,
• Designed customer retention maps, utilizing risk management methodologies to address business continuity risks. Conducted thorough diagnostics to assess organizational climate, team dynamics, and talent retention.
• Developed and implemented HR projects and initiatives including Recruitment and Selection, Position Structure, Dismissals, and Employee Movements ensuring alignment with company objectives and internal client needs..

Brasil

• The Adecco Group is a Swiss-French, the world’s second-largest Human Resources provider and staffing firm, and a Fortune Global 500 company. It employs 32,000 full-time employees and generates an estimated €20.9B in.
• Responsible for delivering comprehensive human resources solutions to multiple clients, supporting Recruitment and Selection (R&S), training and development, climate surveys, job description formulation, and.
• Collaborate… Show more The Adecco Group is a Swiss-French, the world’s second-largest Human Resources provider and staffing firm, and a Fortune Global 500 company. It employs 32,000 full-time employees and generates an.
• Collaborate closely with the commercial department to assess client needs, develop service proposals, and ensure alignment with business objectives. Serve as a key liaison for business clients, ensuring customer needs.