Priscilla E. Email & Phone Number

Remote

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Maintained a high level of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.
• Handled escalated service issues, customer survey responses and adherence concerns
• Established positive rapport with customers, managers and… Show more Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Show less

• Spearheaded successful customer service division through strategic planning and analysis.
• Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
• Maintained a thorough understanding of all company products and services while educating and assisting customers during escalated calls
• Increased customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews… Show more Spearheaded successful customer service division through strategic planning and.
• Increased customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews with other members of the management team
• Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.

Allen, Texas, United States

• Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
• Led a team that averaged a 92% adherence
• Performed day to day scheduling, coaching, performance review. and customer call escalation
• Managed key account service, providing exceptional support to foster loyalty and retention.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Marketing/Marketing Management, General