Developed and maintained strong relationship with customers and drivers to meet with the customer's goal and requirement.Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, and inventory.Kept records, monitored driver daily logs for errors or violations.Train and assign jobs for employees as per individual skill and review employees’ performance periodically.Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of companyFollowed DOT regulations, Hazmat federal regulations, complied with safety regulations and hours of services.

•Implementation and enforcement of safety and federally administered compliance regulations.•Ensure compliance with level 1, 2 and 3 DOT inspections in accordance with Federal Motor Carrier Safety Regulations.• Train drivers and safety personnel to ensure compliance with local, state and federal DOT laws and regulations.•Conduct driver performance reviews, identify, analyze and implement corrective action plans.•Maintain company compliance under FMCSR Preparation and completion of Federal DOT Audit.•Maintain proper operating license and current medical certification.

• Worked with management team to develop individual team member performance appraisals, discipline and goal setting.• Audited all invoices and assisted the central billing team with all discrepancy investigations.• Determined work procedures and ensured SOP's were completed and accurate.• Managed customer's requirements for load planning and routing compliance.• Prepared month end close revenue accruals reports for management.• Prepared work schedules and training schedules • Recommended corrective action plans to adjust customer complaints• Served as the direct point of contact for customer issues that require immediate attention

•Created new revenue streams through day to day operation with staff and drivers. •Assisted in coordination of truck fleet daily activities to include communication with drivers, shipping and receiving facilities and customers. •Conducted audits and negotiations of freight rates according to traffic lanes.• Coordinated, planned and executed safe, timely and compliant transportation.• Established programs and process improvements to improve customer service relationships in order to better service customer's needs. •Developed company annual revenue to $5million upon sale of company Fleet