Provided drug testing services by administering and monitoring Urinalysis (UA) testing with clients. Required to be present and observe the clients’ testing processes and practice universal precautions while collecting specimens. Completed chain of custody documentation and recorded and reported results. Collected client fees and recorded services. Assisted with other administrative tasks when urinalysis clients were not present. Performed computer data entry using electronic health record and Microsoft office product software. Operated telephone system to receive incoming messages. Collected and distributed mail and messages. Performed accurate, legal, and ethical documentation at all times, including testing, admissions and discharges. Practiced OSHA safety standards and disposed of biohazard waste according to OSHA standards. Respected and maintained confidentiality of all information. Participated in and promoted a positive, supportive, cooperative team environment. Attended and participates in staff meetings and weekly Drug court cases for participants. Adhered to policies and procedures.

Responsibilities included selling loans and insurance products, making recommendationsof credit worthiness, closing the sale, recommending solutions to difficult delinquentaccounts, performing administrative tasks (such as cash drawer management, answertelephones, routine typing, order supplies and pay bills), and servicing accounts. Producing mortgage loans and products and continuing to serve them throughout their maturity dates.

Responsibilities included preparing and managing correspondence, reports and documents, organizing and coordinating meetings, conferences, travel arrangements, typed and distributed minutes of meetings, implemented and maintained office systems, maintained schedules and calendars arranged and confirmed appointments, organized internal and external events, handled incoming mail and other material, set up and maintained filing systems, set up work procedures, collated information maintained databases, communicated verbally and in writing to answer inquiries and provide information liaised with internal and external contacts, coordinated the flow of information both internally and externally, operated office equipment, managed office supplies.

Responsibilities included cycle counts and numbers for the department. Reported directly to ZoneManager on inventory and pricing issues. Directly supervised department employees and maintained full department staffing. Maintained trainings at 100% level for all department employees. Greeted andacknowledged all customers and provided excellent customer service along with managing day to day activities of the department’s progress. Responsible for assisting with installed sales including training associates, filling out paperwork, and following up with customers on their installed purchases, etc.

Responded to all face-to-face and telephone customer inquiries in a positive andprofessional manner. Developed and maintained an up-to-date knowledge of the company’s products, services, programming, and marketing campaigns in order to effectively market and sell new orupgraded services. Monitored and maintained daily cash transactions. Prioritized and dispatched service and installation requests to field associates via phone and two-way radio in order to meet customer’s service needs in a timely and efficient manner. Communicated with technicians and installers in the field to meet customer and system needs. Compiled data and generated reports including schedules of service outages, work order summary reports and other reports as required, in order to track work history and trend problems. Supervised and maintained the office of 5 employees and all daily activities of the business.