• Manage a large volume of inbound calls regarding Medicare pharmacy benefits.• Perform a number of outbound calls as needed per case.• Advise members on policy and coverage information for prescription medications. • Keep clear and concise records of all communications.

• Maintain processes, procedures, and quality control in plastics production facility.• Perform inspection of plastic bottles before packaging for shipping.• Record hourly data on the specification for the bottles per customer requirement.• Train new line operators in the processes, procedures, and inspections related to the job being performed.

• Maintained processes, procedures, and quality control in food production facility.• Performed inspection of products before packaging for shipping.• Recorded hourly data on the specification of weight and packaging specifications per customer requirement.

• Managed a large volume of inbound calls regarding state benefit programs.• Performed a number of outbound calls as needed per case.• Followed all scripting as necessary when handling specific topics.• Assisted clients with applications for state benefit programs.• Provided clients with the status of benefits, as well as relaying information left by caseworkers to the client. • Kept clear and concise records of all communications within the company database.