Priscilla Ibarra Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

United States

Greater San Diego Area

• Provide technical expertise and solutions daily to AEC professionals who rely on our software for construction and design. Consistently and effectively evaluated technical issues to determine the root cause of the problem.• Help alleviate bugs that arose in the software and logged information in our JIRA system. Assisted in product improvement by providing feedback. • Responsible for creating and maintaining technical documentation for internal and external use. Developed documentation and tasked issues that required involvement from engineers and product management. To better understand volume and trends of tickets.• Documented interactions in case management systems, contributed to knowledge base, online community • Collaborated with internal teams in identifying product defects, designing solutions and testing.• Proficient in understanding current software standards in the AEC industry. Staying up to date on industry wide tech and events for both professional and personal growth.

San Diego, California

• Routinely exceeding appointment targets in addition to resolving Computer malfunctions in under 48 hours. • Diagnose, troubleshoot and fix a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and determining needs.• Consistently receiving positive feedback on my performance reviews from management, with high ratings in team collaboration, customer service, and technical problem-solving.• Resolving concerns and malfunctions while maintaining the customer obsessed culture surrounding our products and services. Excellent telephone and communication skills. • Refining computer software while responding to the needs of in-store and over the phone clientele. Able to adapt and handle multiple responsibilities within a limited time frame.

Remote

• Developed an understanding of the Windows 7, 8.1, & 10 operating systems; Diagnosed technical issues, provided educational suggestions to clientele. • Helped with renewals of services, contracts and memberships. • With a focus on the Microsoft Office suite, performed software and hardware fixes on variety of computers, phones and tablets. • Deployed solutions through diligence and proficiency around end-user training and documentation.• Worked with remote desktop software applications; Worked with multiple clients online through chat and Skype, diagnosed and troubleshoot over LMI program. • Evidence of strong customer service skills; Answered a variety of questions regarding computers, home theatre, phones and company policies • Two years’ experience working on Helpdesk; Advanced to new hire trainer and trained new employees on multiple help desk scenarios• Excelled in team-collaboration, implemented new ideas, worked with Tier 2 support to resolve difficult technical issues. Managed my time and work load efficiently, over-achieved weekly sales quotes. • Maintained composure and patience in the face of difficult situations. • Created and implemented the current modus operandi for new agent training.

Avondale, Arizona

• Provided clients with extraordinary customer service • Effective written communication skills; Worked with employees from different departments to mitigate issues and problem solve.• Assisted with online purchasing and in-store pickups, while handling the customer service counter. • Responded to all customer inquiries in a timely matter. • Shared product knowledge with customers and assisted in decision making • Resolved customer complaints by exchanging merchandise refunding money and adjusting bills.• Received in-bound calls for online purchases, business to business sales and complaints.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Bachelor'S Degree, Web Page, Digital/Multimedia And Information Resources Design

The graphic information technology program prepares graduates for careers as visual design technologists encompassing front-end web design.