-Change Management Lead for database migration from Microsoft Dynamics to Salesforce-Development and delivery of Salesforce training for 1000+ users (onboarding and ongoing)-Triage/resolution of errors, bugs etc and Salesforce user support for global community-Data hygiene maintenance and consulting on best practices-Enablement of Customer Success and Sales teams via reporting, process improvement, training, etc-Integration of new users, data, etc when acquiring a new… Show more -Change Management Lead for database migration from Microsoft Dynamics to Salesforce-Development and delivery of Salesforce training for 1000+ users (onboarding and ongoing)-Triage/resolution of errors, bugs etc and Salesforce user support for global community-Data hygiene maintenance and consulting on best practices-Enablement of Customer Success and Sales teams via reporting, process improvement, training, etc-Integration of new users, data, etc when acquiring a new company-Liason with other departments (marketing, finance) to manage integration of Salesforce with Workday and Hubspot Show less

Manage over 2000 accounts in providing exceptional customer service for both the organizational client and the end user, their employees, for their Employee & Family Assistance Program. Help companies initiate or improve health and wellness initiatives, mental health awareness, teamwork, leadership, physical health and more by way of seminars and workshops. Assist companies in supporting employees through addiction issues, mental health struggles, performance/behavior management. Identify… Show more Manage over 2000 accounts in providing exceptional customer service for both the organizational client and the end user, their employees, for their Employee & Family Assistance Program. Help companies initiate or improve health and wellness initiatives, mental health awareness, teamwork, leadership, physical health and more by way of seminars and workshops. Assist companies in supporting employees through addiction issues, mental health struggles, performance/behavior management. Identify trends via quarterly/annual reports, monitor utilization of the program. Conduct orientations and wellness fairs to increase employee awareness of the program. Part of a special project to maximize efficiency of our database, ensure data management practices are consistent and train my peers on general database skills. Show less

Assist with events team related data entry, pulling lists/queries, and database updating. Assist in donation documentation, acknowledgement and mail. Creation of web pages and electronic message to alumni, donors and prospects as well as online management of event RSVP's. Filing and various admin tasks.

Oversee and manage all frontline staff including by creation and implementation of business practices to promote a memorable visitor/member experience. Creation of budgets for admissions and membership sales and targets. All membership related management including sales, renewal campaigns (internal and third party), and benefit fulfillment. Database/POS system manager for admissions, ecommerce, memberships, donations and all campaigns. Project management of a change in database including… Show more Oversee and manage all frontline staff including by creation and implementation of business practices to promote a memorable visitor/member experience. Creation of budgets for admissions and membership sales and targets. All membership related management including sales, renewal campaigns (internal and third party), and benefit fulfillment. Database/POS system manager for admissions, ecommerce, memberships, donations and all campaigns. Project management of a change in database including rebuild of new systems. Oversaw a merge of departments to create a smoother experience for the visitor and promote revenues for the AGA. Act as first point of contact for over 7500 members. Show less

Rebuild of volunteer program including new policies for recruitment, retention, and orientation. Supervision and scheduling of over 100 regular and intermittent volunteers. Manage all aspects of membership program including recruitment and retention strategies, benefit fulfillment and act as first point of contact for all members. Oversaw a growth of over 600% in membership base over the course of building opening and rebrand.

Day to day operations of a small business including management, hiring, training, ordering, receiving and stockings product and doing health/nutritional consultations with customers. Oversaw an 80% increase in revenue over the course of my first year

I had many roles at Derks over the years from managing a small staff in charge of assembly of tuxedos to coordination and execution of fashion shows both large and small. I also performed office admin work and worked with budgets, sales targets and motivating staff to reach goals. Quite a significant portion of my time was spent doing formalwear consultations, rentals and sales.