As a Project and Account Manager at CruiseControl, I managed project implementations and maintained client relationships for our advanced crew management platform. My responsibilities included overseeing project timelines, budgets, and deliverables, coordinating with clients to gather requirements, and providing ongoing support. I facilitated training sessions to ensure seamless platform adoption and developed strong client relationships to ensure satisfaction and retention.

Responsible for encompassing a range of functions critical to the project lifecycle. Coordinating with project stakeholders to align project objectives with business goals, facilitated sprint planning and retrospectives, and tracked project performance against key metrics to ensure delivery within scope, time, and budget. The role involved risk assessment and mitigation planning, ensuring resource availability and allocation, and maintaining comprehensive project documentation. Liaising between technical teams and clients to translate requirements into actionable plans.Main Achievements:• Spearheaded a key project that delivered a sophisticated software solution 3 weeks ahead of schedule, resulting in a 15% increase in customer satisfaction and a subsequent contract extension with a major client.• Implemented a new Agile workflow process that increased team productivity by 25% and reduced time-to-market for new software releases by 20%.• Managed and executed a budget optimization initiative that reduced project costs by 10% while maintaining quality standards, directly impacting the bottom line.• Led a cross-functional team of developers, designers, and QA specialists in successfully launching AppsGem's flagship product, which captured a 30% new market share within the first quarter post-launch.

Responsible for driving revenue growth through the company's e-commerce channels while ensuring a seamless customer experience and maintaining the highest level of operational excellence; managing a team of e-commerce professionals, including web developers and designers; delivering a complete e-commerce platform on Shopify in less than three months, providing coaching, and guidance to ensure the team is aligned with the company's goals and delivering results.Main Achievements:• Coordinating with various teams within the company, including design, development, and operations, to ensure that all aspects of each project are properly integrated and executed.• Work closely with external vendors and partners to meet project requirements and deliver deliverables on time.• Creating and managing project plans, timelines, and budgets and tracking and reporting progress against established metrics.• Responsible for identifying potential risks and developing mitigation strategies to minimize their impact on project timelines and budgets.• Managing the e-commerce website on Shopify, ensuring it is visually appealing and user-friendly.• Responsible for creating and managing project plans, timelines, and budgets and tracking and reporting progress against established

Gulfstream Park is a Thoroughbred horse racetrack, casino, outdoor entertainment, and shopping destination with more than a million customers annually. Member of the Manager’s team for ensuring all customers have an exceptional experience with our company. Responsibilities include monitoring customer feedback, analyzing data, and developing strategies to improve customer satisfaction, including designing and implementing customer service policies and procedures and managing customer experience improvement initiatives.Main Achievements:• Create a customer-centric culture and ensure the company strives to provide the best possible customer experience.• Work closely with various company teams to identify improvement opportunities and develop effective solutions. • Provide training and coaching to team members to ensure they are equipped with the skills and knowledge necessary to provide exceptional customer service.• Managing customer complaint resolution, developing and implementing customer satisfaction surveys, and monitoring customer feedback across all channels.

Responsible for the office's administrative functions and will be the first point of contact for all associates and clients. Oversees daily operations of a property management/real estate office while managing a staff of seven employees. Responsibilities included administration, billing, handling multiple priorities while juggling various activities with exceptional follow-through, training staff, human resources policy, and procedures, ordering and receiving supplies, and maintaining the budget.Main Achievements:• Delivers engaging, informative, well-organized presentations to the sales team.• Led internal task forces for a variety of project subjects.• Inspires co-workers to attain goals and pursue excellence.• Apply foresight and insight to address risk management issues proactively.• Assist in developing project plans and schedules that represent the appropriate level of detail.• Collaborate with other staff to ensure customer specifications are met and promptly and effectively address any issues to ensure a high-quality customer experience and improve future sales prospects.• Mentor and train administrative staff to develop technical and customer service skills, enabling them to perform independently.• Manages and coordinates completion of special projects as required to maintain smooth operations within the company.• Conducts thorough research, gathers, and assesses data for staff-driven special projects.

Supported the Owner, Office Manager, and Realtors, responsible for the calendar, correspondence, travel and meeting activities, and related administrative functions. Oversaw office operations, vendor relations, property management, maintenance, administrative, and research support for creative/account teams, monitored travel platforms, travel arrangements, purchase orders, expense report processing, agency calendars, and schedules. Meeting and event planner for agency parties, gifts, industry events, catering, design, and entertainment.Main Achievements:• Managed the Owner and Office Manager's calendar, prioritizing critical matters and ensuring optimal use of their time.• I facilitated seamless communication and collaboration between the Owner and various company teams by organizing meetings and serving as a liaison.• I designed and implemented a streamlined system for managing leasing documents and meeting deadlines, enhancing office productivity.• Collaborated with the operations team to execute related tasks efficiently.• Implemented effective protocols to create a secure and inviting co-working atmosphere for the company.