Priscilla Lafferty Email and Phone Number

Brand development, web site traffic growth, web site UI and advertising revenue. Plan strategic policy for future growth and diversity.

I supported the branches financial and strategic objectives by maintaining a sufficient resource of temporary associates with job skills that met client needs.Utilize corporate pricing guide to determine appropriate bill rate consistent with gross profit objectives.Review open jobs daily to ensure they are filled in a timely manner and accordance with company standards.Maintain contact with current pool of associates to clarify the availability for future assignments.Respond to client and temporary concerns in a timely manner. Recommend and/or implement steps to prevent problems reoccurring. Interviewed applicants for temporary assignments in accordance with EEOC regulations and company standards.Completed I-9 review, drug tests, and background checks in accordance with company policy.Conducted new hire orientations to ensure all associates are aware of applicable company policies prior to assignment.Collaborated with appropriate regional and home office personnel to ensure payroll and invoicing activities are completed in an accurate and timely manner.

Training and supervising 20+ employees, fostering an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient service.Introduced training programs that enhanced employee performance and helped build a motivated workforce.Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policy.

Previous Positions: Special Service Associate, Bookkeeping and Vault Associate, Receiving Manager, Vender to Contact Associate, Flooring Expeditor, Installation Coordinator, Head Cashier Accountable for running the training co-ordination operation which supported delivery as well as the key interface framework between company Training and Development and its clients. Responsible for ensuring continuous business improvement in the way we delivered a world class service with the aim of increasing both individual and organizational capability. - Working to the Head Ops and Management to be responsible for delivering an excellent training co-ordination service delivery to our customers, both company and external market * - To lead and manage a large training co-ordination team * - To be accountable for driving the Single Point of Contact (SPOC) * - To drive the demand planning process across the department * - To work with colleagues to develop processes and appropriate IT systems, to support the technology strategy * - To deliver a premier customer focused service incorporating sophisticated business planning and effective utilization