- Managed projects such as developing presentation materials for the accreditation of programs and creating an action plan to ensure services comply with the French Language Service Act by prioritizing tasks and managing time effectively; all project deadlines were met with quality outcomes - Conducted numerous client surveys professionally on the phone and in person to maintain and improve services offered, which provided insights for future growth

- Developed English sales materials to reach new international markets by translating the Chinese product catalogue, editing content and updating the design and format using strong Microsoft Office skills; efforts led to an increase of customer response and revenue by 2%- Alleviated recruitment difficulties for sales agents by developing strategies that enhanced the selection criteria and job posting channels, resulting in an increase of potential candidates

- Increased understanding of scientific methods, safety precautions, team cooperation and applied chemistry to develop a novel polymer for use in the pharmaceutical industry; resulted in significant progress that is to be completed by a graduate student for publication at my leave

- Created original lesson plans for children ages 3 to 4 teaching English using songs and instruments as tools, culminating in company’s ability to offer “Sing for Fun” classes for the first time- Facilitated “Sing for Fun” classes by teaching with enthusiasm and maintaining order in the classroom resulting in a positive and nurturing learning environment for students

- Increased revenue by 30% through selling persistently and motivating colleagues while working under a fast-paced and stressful environment at the annual Hong Kong Book Fair- Promoted products to various customers at a department store by thoroughly explaining in both Mandarin and Cantonese; efforts led to effective customer service and consistent sales