Priscilla Phillips Email & Phone Number

Hazel Green, Alabama, United States

As a Social Science Specialist (Crisis Responder) at the Department of Veterans Affairs, I am dedicated to implementing suicide and mental health crisis prevention strategies aimed at reducing incidents of self-harm among veterans. My role involves conducting interviews and utilizing assessment tools to evaluate the emotional, functional, and psychological conditions of veterans, ensuring timely and effective interventions tailored to their needs.I measure data outcomes to provide written justification for revisions to methods and techniques that support public health initiatives and education. By providing psychoeducation, I equip individuals with essential coping strategies and resources during mental health crises.Additionally, I collaborate with members of the VA Crisis Hotline Program to identify and connect veterans with appropriate services, enhancing the overall care and support they receive. I also leverage behavioral and social science theories and techniques to develop new or revised policies that improve mental health services for veterans and their families.

United States

As a Program Specialist (Detail Position) with the Department of Veterans Affairs, I was responsible for managing and processing childcare subsidy applications from VA employees, ensuring accuracy and compliance with established criteria. I reviewed financial documents such as W-2s, tax returns, SF-50s, birth certificates, and provider vetting information, making eligibility determinations and calculating subsidy percentages based on the Total Family Income (TFI) threshold. In addition, I handled inquiries from applicants, VA employees, and licensed childcare providers, offering guidance on program policies and resolving payment issues.I also played a key role in producing monthly and quarterly reports to track program performance and meet reporting requirements. As the Subject Matter Expert (SME), I provided advisory services to HR officials, daycare providers, and participants nationwide, ensuring adherence to federal guidelines and program policies. I was instrumental in leading the development of the CCRMS User Guide/Manual in collaboration with contractors to improve the workflow management system for the Childcare Subsidy Program. Additionally, I trained employees on program guidelines and procedures, ensuring consistency and efficiency in processing applications.

Huntsville, Alabama, United States

As a Bereavement Coordinator at Comfort Care Hospice, I was dedicated to providing compassionate support to grieving families during their time of loss. My responsibilities included assessing treatment needs and developing individualized bereavement plans for over 200 clients, ensuring a holistic approach to care that addressed emotional, psychological, and practical needs. I coordinated a variety of comprehensive bereavement support activities, including visits, phone calls, and memorial services, effectively addressing the diverse needs of families in mourning. To enhance service delivery and staff competence in grief support, I monitored staff performance and provided educational resources. I meticulously documented all bereavement contacts to ensure compliance with the Bereavement Plan of Care and organizational policies. Additionally, I conducted interdisciplinary meetings to evaluate client progress and modify treatment plans as necessary, fostering collaboration among care teams and promoting optimal support for our clients.

United States

As an Administrative Assistant at Comfort Care Hospice, I played a crucial role in supporting the administrative functions of the organization, ensuring a smooth workflow and compliance with healthcare regulations. My key responsibilities included aiding the Administrator in maintaining the confidentiality of sensitive information, thereby preserving trust and integrity within the organization. I tracked admission, discharge, and certification dates for all patients, ensuring accurate record-keeping and compliance with regulatory standards. Additionally, I managed all correspondence and word processing tasks, contributing to organizational efficiency and effective communication among staff. I assisted with audits of patient information to ensure accuracy and adherence to healthcare regulations, and I verified patient insurance information by processing benefits through Medicaid, Medicare, and BCBS, facilitating timely billing and reducing delays in reimbursement.

Madison, Alabama

As a Health Unit Coordinator at Madison Hospitality Group, I played a key role in ensuring the smooth operation of hospital services. I was responsible for directing incoming calls, messages, and documents to the appropriate staff, enhancing the communication flow within the hospital. In addition, I managed inventory supply, ensuring that all necessary materials were available to support day-to-day hospital operations. I ensured regulatory compliance of hospital charges and billing practices, maintaining adherence to industry standards and improving overall billing accuracy. My role also involved creating new hospital charges in a timely manner and collaborating with department managers to identify appropriate charges for services rendered, fostering strong cross-departmental relationships.

Huntsville, Alabama

As an Emergency Room Attendant and Patient Family Representative at Huntsville Hospital, I provided comprehensive support to both patients and their families, ensuring a seamless and patient-centered experience. My responsibilities involved assisting patients with completing necessary paperwork for medical care, streamlining the admission process, and communicating effectively to address inquiries and concerns, thereby enhancing the patient experience. I operated medical equipment for clinical data collection while adhering to strict safety and compliance standards, and documented patient history in medical records to ensure accuracy. Additionally, I facilitated access to medical services by processing applications for insurance payment assistance. I conducted routine medical procedures such as blood pressure checks, blood draws, testing for streptococci and influenza, and the collection of urine and sputum samples for routine testing and therapeutic drug level assessments. I also acted as a liaison between physicians, medical staff, and family members during critical patient conditions, including end-of-life care.

Huntsville, Alabama

As a Communications Representative at Huntsville Hospital, I was responsible for ensuring seamless communication across the hospital, particularly during emergencies. My key responsibilities included:Screening calls for urgent or emergent symptoms using modified emergency medical dispatch protocols, ensuring timely and appropriate response to patient needs.Responding promptly to requests from patients and customers, dispatching information accurately to relevant personnel to maintain smooth operations.Managing and dispatching emergency codes within the hospital, facilitating quick and efficient responses during critical situations.Facilitating referrals to local physicians, hospitals, and community services to help enhance patient access to medical care.Directing all incoming calls, greeting callers, and routing emergency calls as necessary to ensure rapid response and support hospital operations.

Huntsville, Alabama

As a Cardiovascular Technician at Huntsville Hospital, I provided essential support to healthcare teams in the delivery of cardiovascular care. My role involved collaborating with medical staff to develop treatment plans based on test results, ensuring coordinated and effective patient care. I was responsible for obtaining patient histories and recording insurance information to maintain accurate and compliant medical records. In addition, I conducted EKGs and assisted with various cardiovascular testing procedures, contributing to comprehensive patient assessments. I communicated test findings to physicians during clinical testing, ensuring timely interventions and optimal care. I also operated clinical equipment to monitor patient blood pressure and heart rate, prioritizing patient safety and comfort throughout the process.

Bachelor Of Arts - Ba, Psychology, 3.83

Activities and Societies: Psi Chi International Honor Society in PsychologyDuring my time at Liberty University, I pursued a Bachelor.

Bachelor Of Arts - Ba, Christian Counseling

During my time at Liberty University from 2018 to 2020, I pursued a Bachelor of Arts in Psychology with a focus on Christian Counseling.

Associate Of Science - As, Medical Office Assistant/Specialist

From 2016 to 2018, while pursuing my Associate of Applied Science in Medical Office Assistance at Liberty University, I developed a strong.