Priscilla R.

Priscilla R. Email and Phone Number

Data Analyst II at American Red Cross @ American Red Cross
washington, district of columbia, united states
Priscilla R.'s Location
Randolph, Massachusetts, United States, United States
About Priscilla R.

Priscilla R. is a Data Analyst II at American Red Cross at American Red Cross.

Priscilla R.'s Current Company Details
American Red Cross

American Red Cross

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Data Analyst II at American Red Cross
washington, district of columbia, united states
Website:
redcross.org
Employees:
25629
Priscilla R. Work Experience Details
  • American Red Cross
    Data Analyst Ii
    American Red Cross Dec 2015 - Present
    Dedham, Ma
  • Citra Labs, Zimmer Biomet Company
    Customer Service Manager
    Citra Labs, Zimmer Biomet Company Mar 2015 - Apr 2017
    Braintree, Ma
    ◆Give overall direction to Customer Service Team.◆Develop and establish procedures governing customer correspondence and handling of customer complaints and returned goods.◆Responsible for the approval of all Customer Service Related Documents.◆Review of Pharmaceutical records before distribution.◆Assist in writing customer contracts.◆Manage website marketing leads.◆Manage phone system.
  • Nova Biomedical
    Call Center Management
    Nova Biomedical Jul 2012 - Mar 2015
    Waltham, Ma
    ◆Troubleshoot customer concerns regarding consumer products.◆Provide IRMS training for call center.◆Document all potential adverse advents resulting from alleged product failure.◆Document call data in complaint database. (IRMS)◆Responsible for maintaining accurate personnel performance records.◆Manage marketing leads and email database.◆Responsible for managing both inbound/outbound calls.◆Responsible for meeting monthly/quarterly outbound sales quotas.◆Motivate and coach staff to achieve all performance measures.
  • American Red Cross
    Manager, Call Center Operations, Staffing, And Performance
    American Red Cross Nov 1999 - Feb 2012
    Dedham, Ma
    ◆Responsible for hiring, training, mentoring, and managing 115 + staff in various roles and positions.◆Responsible for achieving performance measures, proper staffing levels, and staff productivity while ensuring superior service to internal\external customers.◆Implementing and monitoring departmental policies, procedures, and programs as directed.◆Coaching and developing employees in technical, professional, and behavioral skills necessary to perform their job.◆Investigate and respond to client inquiries on an ongoing basis.◆Ensure compliance with problem management process.

Priscilla R. Education Details

Frequently Asked Questions about Priscilla R.

What company does Priscilla R. work for?

Priscilla R. works for American Red Cross

What is Priscilla R.'s role at the current company?

Priscilla R.'s current role is Data Analyst II at American Red Cross.

What schools did Priscilla R. attend?

Priscilla R. attended Tufts University, University Of Massachusetts Boston.

Who are Priscilla R.'s colleagues?

Priscilla R.'s colleagues are Milly Dasilva, Rn-Bsn, Hannah Kilmer, Heather Roberts, Holly Thompson, Mba, Sphr, Shrm-Scp, Ccp, Lisa Lisa Parker, Charles Shannon, Elizabeth Opitz.

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