Change Management Lead for implementation of ERP warehouse management, data and forecasting, inventory management, and new facility relocation for SET’s Parts Distribution Center providing guidance, execution, and support for change initiatives impacting multiple departments and functions.• Implement change management tools and best practices, leveraging Prosci’s methodology and ADKAR model, that drive successful adoption and support business outcomes.• Develop, execute, and manage change strategy and plans – Change Management Strategy, Change, Communication, Resistance Management, and Coaching plans – and integrate into program plan.• Conduct stakeholder interviews and document key data and align with change management plans and engagement activities. • Facilitate workshops with leaders, mid-level managers and change agents to provide tools and best practices in leading change across their departments and enterprise.• Conduct assessments, identify success metrics, analyze data, track outcomes and develop summary reports.• Provide status updates to project and program management teams and facilitate OCM meetings.• Coach and support Sponsors and leaders to encourage active engagement and effective communications.• Cultivate relationships with key stakeholders, decision-makers, and impacted groups, nurture engagement and influence opportunities to synergize.• Synergize with business, communication, and OCM leads to optimize opportunities to consolidate communications and minimize gaps.• Collaborative partnership with OCM leadership to standardize OCM methodology, toolkit, and resources, develop change management practitioner role profiles, create role description for job posting, and conduct initial interviews.

Provided expert change management guidance, support, and best practice recommendations to diverse industries implementing workforce management solutions. Industry experience included healthcare, public sector, retail, and manufacturing.• Managed multiple project assignments across diverse industries and geographical locations.• Applied change management methodology, processes, and tools to drive adoption and support business outcomes.• Developed change management strategy and plans and integrated into overall project plan, managed execution, identified success metrics, and tracked progress.• Conducted assessments, analyzed data, and developed summary reports to track business readiness.• Facilitated meetings and workshops to engage key stakeholders and support Sponsors/leaders.• Leveraged collaboration tools to manage and track project deliverables.• Collaborated with OCM team on project assignments and continuous improvement of internal methodology and tools and contributed to OCM department initiatives in an effort to improve internal tools and processes. • Mentored, provided leadership, guidance and coached the development of junior team members.

Change Management lead for enterprise HCM and workforce management implementation impacting multiple departments and geographical locations.• Developed, implemented, and managed change strategy and plans and integrated milestones and deliverables into overall project plan.• Defined success criteria, tracked change activities, and monitored progress.• Coached and supported Sponsors and leaders on communications and engagement activities.• Facilitated trainings, workshops and meetings across teams, departments, and workstreams.• Developed assessments to collect feedback – surveys, focus groups, one-on-ones – and determined business readiness, analyzed data, and developed summary reports. • Engaged business leads to develop communication content and coordinate distribution.• Collaborated with project and OCM team members and provided status updates.• Exercised resilience and tenacity to manage resistance and adapt to unforeseen shifts in project timelines and/or organizational focus.

Change Management lead for enterprise HCM and workforce management implementation impacting multiple departments and geographical locations.

Change Management and Training lead supporting technology implementations and organizational initiatives for the utility and consumer packaged goods industries impacting multiple departments and geographical locations.• Developed and managed change management and training strategies and plans leveraging the Prosci methodology and ADKAR model to drive successful adoption and support business outcomes, and tracked progress.• Conducted assessments to collect feedback – surveys, focus groups, one-on-ones – analyzed data, and developed summary reports.• Coordinated meetings with business leads and subject matter experts to document current business processes and determine key communications, engagement activities and training needs.• Developed custom educational materials, collaborated with training department to coordinate deployment, facilitated training sessions, and managed eLearning repository.

Change Management and Training lead supporting technology implementations and organizational initiatives for the utility and consumer packaged goods industries impacting multiple departments and geographical locations.• Developed and managed change management and training strategies and plans leveraging the Prosci methodology and ADKAR model to drive successful adoption and support business outcomes, and tracked progress.• Conducted assessments to collect feedback – surveys, focus groups, one-on-ones – analyzed data, and developed summary reports.• Coordinated meetings with business leads and subject matter experts to document current business processes and determine key communications, engagement activities and training needs.• Developed custom educational materials, collaborated with training department to coordinate deployment, facilitated training sessions, and managed eLearning repository.