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Priscilla Sidero Email & Phone Number

Program Manager, Scaled Customer Success at EcoVadis
Location: North York, Ontario, Canada 8 work roles 1 school
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
EcoVadis
Role
Program Manager, Scaled Customer Success
Location
North York, Ontario, Canada
Company size
1848 employees

Who is Priscilla Sidero? Overview

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Quick answer

Priscilla Sidero is listed as Program Manager, Scaled Customer Success at EcoVadis, a with 1848 employees, based in North York, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Priscilla Sidero.

Priscilla Sidero previously worked as Manager, Scaled Digital Customer Success at Ecovadis and Senior Associate, Scaled Digital Customer Success at Ecovadis. Priscilla Sidero holds Bachelor'S Degree, Radio, Television, And Digital Communication from Ryerson University.

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Email format at EcoVadis

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EcoVadis

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Profile bio

About Priscilla Sidero

Hi, I'm Priscilla Sidero, a passionate advocate for customer-centric innovation and product excellence. With a unique blend of experience in customer success, product development, and user experience, I bring a multifaceted approach to driving user adoption and digital innovation.My journey in SaaS and hospitality has been marked by leading initiatives that improve customer satisfaction and product adoption. I've had the privilege of directing and supervising projects that range from implementing comprehensive customer success strategies to developing innovative product features, always with an eye on the intersection of technology and user needs.What drives me is the opportunity to tackle complex challenges head-on. Whether it's optimizing processes, managing large-scale customer programs, or navigating intricate user experiences, I thrive on finding innovative solutions that deliver tangible results. I'm particularly proud of my contributions to global client engagement programs and for being recognized for driving significant improvements in customer retention and satisfaction. These experiences have reinforced my commitment to continuous learning and leadership.I'm always eager to connect with like-minded professionals who share a passion for innovation in customer success and operations. Let's explore how we can make a lasting impact together!Specialties: Customer-Centric Innovation | Strategic Program Leadership | Process Optimization | User Experience Enhancement | Technology Integration | Data-Driven Decision-Making | Product Roadmap Development | Cross-Functional Team Building | Change Management | AI-Powered Solutions | Sustainability | Project Management

Current workplace

Priscilla Sidero's current company

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EcoVadis
Ecovadis
Program Manager, Scaled Customer Success
Toronto, ON, CA
Website
ecovadis.com
Employees
1848
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8 roles

Priscilla Sidero work experience

A career timeline built from the work history available for this profile.

Program Manager, Scaled Customer Success

Ecovadis

Toronto, On, Ca

Manager, Scaled Digital Customer Success

Current
Ecovadis

At EcoVadis, I spearheaded the development of a comprehensive customer success strategy, significantly boosting platform adoption and retention rates. I scaled a high-performing team, optimized metrics, and leveraged customer insights to influence product roadmap, addressing key pain points and enhancing user experience.

Jan 2024 - Present

Senior Associate, Scaled Digital Customer Success

Ecovadis

Canada

Apr 2023 - Dec 2023

Membership Executive

Ecovadis

Canada

In this role, I successfully managed Fortune 500 accounts, achieving a significant client retention rate. Implementing proactive strategies, I lessened support tickets and elevated satisfaction scores. I also delivered impactful educational webinars, expanding our client base and boosting supplier engagement.

Mar 2022 - Mar 2023

Customer Success Associate- Social Media

Airbnb

Canada

At Airbnb, I cultivated strong cross-functional relationships and improved urgent issue resolution. I also achieved an enhanced resolution rate for user inquiries and launched a podcast optimizing internal communication. Leading the continuous improvement program, I decreased recurring problems and uplifted team productivity.

Jan 2020 - Mar 2022

Supervisor

Fairmont Hotels & Resorts

Toronto, Canada Area

In this role, I formulated engagement strategies that propelled revenue growth and increased customer loyalty. Leading service recovery efforts, I maintained guest satisfaction ratings and increased positive reviews and repeat bookings. Additionally, I optimized operational processes that reduced operational costs and improved overall guest experience.

Sep 2019 - Sep 2020

Service Lead

Shangri-La Hotels And Resorts

Toronto, Ontario, Canada

As a Service Lead, I orchestrated service recovery initiatives, boosting efficiency and diminishing wait times. By implementing a new system for issue resolution, I lowered recurring problems and raised staff productivity. My data- driven approach to service optimization led to identification and resolution of key pain points in guest journey.

Apr 2015 - Sep 2018

Production Coordinator

Rogers Communications

Toronto, Canada Area

I coordinated multiple projects simultaneously, ensuring on-time delivery and within-budget performance. Through facilitating effective communication, I elevated project turnaround times and implemented quality assurance processes.

Sep 2011 - Apr 2016
Team & coworkers

Colleagues at EcoVadis

Other employees you can reach at ecovadis.com. View company contacts for 1848 employees →

MS Małgorzata Sulisławska Małgorzata Sulisławska Colleague at EcovadisZielona Góra, Lubuskie, Poland View → HR Hajra Ramtoola Hajra Ramtoola Colleague at EcovadisMauritius View → VD Victoire De Chabalier Victoire De Chabalier Colleague at EcovadisGreater Paris Metropolitan Region, France View → BA Bibi Ameerah Firyal Khayrattee Bibi Ameerah Firyal Khayrattee Colleague at EcovadisPort Louis, Mauritius View → LJ Lalima Jeetun Balkissoon Lalima Jeetun Balkissoon Colleague at EcovadisVacoas, Plaines Wilhems District, Mauritius View → DS Doorshansingh Sreepaul Doorshansingh Sreepaul Colleague at EcovadisMauritius View → SH Satoko Haru Satoko Haru Colleague at EcovadisTokyo, Japan View → MH Musarrat H. Musarrat H. Colleague at EcovadisGreater Toronto Area, Canada View → FM Fadil Mosafeer Fadil Mosafeer Colleague at EcovadisMauritius View → NS Natalia Santos Espitia Natalia Santos Espitia Colleague at EcovadisMexico City Metropolitan Area, Mexico View →
1 education record

Priscilla Sidero education

FAQ

Frequently asked questions about Priscilla Sidero

Quick answers generated from the profile data available on this page.

What company does Priscilla Sidero work for?

Priscilla Sidero works for EcoVadis.

What is Priscilla Sidero's role at EcoVadis?

Priscilla Sidero is listed as Program Manager, Scaled Customer Success at EcoVadis.

Where is Priscilla Sidero based?

Priscilla Sidero is based in North York, Ontario, Canada while working with EcoVadis.

What companies has Priscilla Sidero worked for?

Priscilla Sidero has worked for Ecovadis, Airbnb, Fairmont Hotels & Resorts, Shangri-La Hotels And Resorts, and Rogers Communications.

Who are Priscilla Sidero's colleagues at EcoVadis?

Priscilla Sidero's colleagues at EcoVadis include Małgorzata Sulisławska, Hajra Ramtoola, Victoire De Chabalier, Bibi Ameerah Firyal Khayrattee, and Lalima Jeetun Balkissoon.

How can I contact Priscilla Sidero?

You can use AeroLeads to view verified contact signals for Priscilla Sidero at EcoVadis, including work email, phone, and LinkedIn data when available.

What schools did Priscilla Sidero attend?

Priscilla Sidero holds Bachelor'S Degree, Radio, Television, And Digital Communication from Ryerson University.

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