Maintaining and enhancing the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Responsible for the day-to-day management of HR operations and employee’s grievances. Maintains all Absentee Records for the company in Time and Attendance records to track and correct any attendance issue and inform manager of the corrective plan of action. Responsible for reporting and actively handle all unemployment insurance claims and actively work to reduce claim liability through detailed documentation and hearing compliance. Over the past year only 1 claim was paid. Assist the Chief Operating Manager and the CFO with all functions of Human Resources responsibilities and duties including training, benefits management with Humana, United Health Care and 401K plan. In the Sales Coordinator role this position requires excellent communication and problem-solving skills necessary to support the sales efforts of the company as well as interface effectively with office employees, field employees and customers of all levels in a highly professional manner. Responsible for the support of all new and existing account sales and customer acquisitions. Strategize with sales team for new business penetration and assist with meetings, reports and all aspects of the sales. Help to achieve operational objectives by collaborating with the team on strategic plans and reviews, action plans, process and customer-service improvements.

• Current responsibility for coordinating all office functions and budget monitoring and tracking; • Improvement of quality by researching best practices and identifying new/needed skills, processes, or methods;• Ability to train, motivates, and supervises employees;Results:My services allowed company to function with one administrative assistant due to downsizing.

• I served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.• The Office Operations Manager was solely responsible for accounting activities with full branch support of all functions and conducting inventory audits. • Direct and supervise lower level technical personnel. Provide time and resource management for projects within group. • Support sales reps in opening new accounts and upgrading existing service• Quickly and effectively solve customer challenges• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. • Improvement of quality by researching best practices and identifying new/needed skills, process, or methods..Results:Located a $40,000 accounting mistake to the companies favor

• Served as executive assistant to the Director and Senior Management Team • Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.• Functioned as primary liaison to customer • Created, organized and set up an information center for manuals and schematics.• Participate as a key member of the Executive Management Leadership Team.• Created a culture of quality performance while providing timely resolution of customer issues; provide accessible and accurate information to all parties involved.• Provide leadership and mentoring to staff to drive a culture of engagement and accountability.• Responsible for managing policy deployment in the areas of operational excellence, continuous improvement, cost reduction, on-time delivery, safety, quality, customer satisfaction, employee relations, and visual controls.• Direct and supervise lower level technical personnel. Provide time and resource management for projects within group. Act as an advisor for subordinates. Review and evaluate the performance of subordinates against job requirements and performance goals. Results:I created a database for tracking customer’s issues that is now used for all customer complaints by the State of Georgia (documented on performance review).