Priscilla Bettis Email & Phone Number

Fort Worth, Tx

Dallas/Fort Worth Area

Perform maintenance and administration of the company's imaging systems, including PACS, Voice Recognition, Worklist System, RIS, and any other systems required to facilitate radiology workflow. Responsible for workflow communication, training, and optimization. Have frequent and direct interaction with radiologists to ensure that they are equipped to work as efficiently as possible. Manage the full life cycle of imaging data and files, including storage, compression, archiving, records retention, and data migration. Coordinate with outside IT / Radiology departments to facilitate workflow and system integration. Provide product management for multiple imaging systems, including feature road maps, training, and workflow optimization. Provide direct physician support (both remote and on-site) related to the overall imaging workflow ensuring that the productivity of the physician is not impacted. This includes end-user support, training and back-end technical expertise regarding all radiology imaging systems (PACS, Voice Recognition, RIS, and Worklist software). Manage all radiology workstations, including installation (often at remote sites), maintenance and software updates. Coordinate with software vendors (PACS, Voice Recognition, RIS, Worklist, DICOM, and HL7 interfaces) for resolution of technical issues. Provide 3rd level technical support to Help Desk personnel. Provide after hours and weekend on-call support on a rotational basis. Project management for integrations with hospitals/clinics and software upgrades.

Dallas/Fort Worth Area

Seeking a position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your respected organization as an active member.

Fort Worth, Tx

Responsible for the transition of Siebel Support from Fort Worth to India Service Center, Data Cleansing activities for migration from Siebel to Salesforce.com, creation and execution of Disaster Recovery Plan for Siebel 7.5 environment, Project Management, Change Management, Business Analysis, and Technical Support of Siebel 7.5 and Siebel 7.8. Experience working with external vendors and internal IT staff. Extensive experience designing test cases for and testing desktop and web applications.• Led the transition of Siebel Support from Fort Worth to the India Service Center to reduce the cost of support by 1/5 annually.• Coordinated and guided Data Cleansing activities for migration from Siebel to Salesforce.com for Technical Service and Customer Data Administration resulting in preparedness and readiness for affiliates to migrate to new CRM solution smoothly and quickly.• Facilitated and coordinated global affiliates’ creation, scheduling, and successful execution of Disaster Recovery Plans for their Siebel environments.• Led a project to create an integration between ServiceMax and Axeda for Technical Service that will allow Technical Service technicians the ability to proactively support their customers by receiving error alerts from ophthalmic surgical devices in the field.• Led a project to configure ServiceMax Mobile for Laptop for Technical Service that will provide a mobile solution for field service engineers to use offline when servicing Alcon instruments.

Fort Worth, Tx

Responsible for Service Change Coordination between Alcon and Unisys, Coordination and Leadership of Help Desk, and providing Help Desk Support.• Served as liaison between Alcon and Unisys, the third party Service Desk supporting Alcon. Updated and maintained support documentation for knowledge transfer to Service Desk. Updated and maintained service support matrix that fed the Service Desk Help File allowing for correct routing of Incident when second level support was required. This ensured quick resolution and no lost tickets.• Prior to the outsourcing of the Service Desk, led the onsite Help Desk to provide excellent customer service and efficient handling of support calls, emails, and Incidents submitted by all departments across Alcon including Corporate, Finance, Legal, IT, Manufacturing, and Research and Development totaling over 3500 users, desktops, laptops and regulated systems.• Installed, configured, setup, maintained, and performed troubleshooting of on site and remote devices and machines. Documented Knowledge Base articles, work instructions, processes, and procedures defining resolutions to common issues. Maintained a high level of customer satisfaction and consistently led the team in most ticket closures.

Fort Worth, Tx

Provided phone support for IVY System hardware installed at Ophthalmic Offices across the United States. The IVY System was an Office Management program created for use in Ophthalmic practices and was sold and maintained by Alcon. Responsibilities included installation, configuration, setup, maintenance, and troubleshooting of Novell servers, DOS workstations, and ring networks. • Performed successful implementations and upgrades of the IVY System, most notably the installation of Y2K patches that resulted in every Ophthalmic practice using the IVY System to continue operation without any issues or down time.

Fort Worth, Tx

Provided phone support for IVY System hardware installed at Ophthalmic Offices across the United States. The IVY System was an Office Management program created for use in Ophthalmic practices and was sold and maintained by Alcon. Responsibilities included maintenance and troubleshooting of Novell servers, DOS workstations, and ring networks.

Master Of Business Administration (M.B.A.), Information Systems Management

Bachelor’S Degree, Mathematics, Minor In Computer Science