-Managed daily operations to ensure smooth conduction of regular business: academic consultations, Student Affairs services, quality classroom instruction, staff engagement, student experience-Led research and implementation of business support and technical services for internal operations in hiring, accounts receivables, and customer care.-Managed the implementation of a new online high school: hiring instructors, building course delivery structures and processes over the course of 7… Show more -Managed daily operations to ensure smooth conduction of regular business: academic consultations, Student Affairs services, quality classroom instruction, staff engagement, student experience-Led research and implementation of business support and technical services for internal operations in hiring, accounts receivables, and customer care.-Managed the implementation of a new online high school: hiring instructors, building course delivery structures and processes over the course of 7 months-Initiated and oversaw continual process improvement of operations- including transition of email service with vast improvements of organizational communications between staff and customers, reducing response times and increasing customer satisfaction-Trained staff and instructors on all technical platforms and services including but not limited to MyStudentsProgress, Canvas, Office 365, Parchment, Wufoo Forms, and Wordpress Show less

-Provided students and parents academic consultation service through course planning -Developed standardized workflow for Student Affairs (academic consulting, records, and administration) to eliminate redundancies, reduce bottlenecks, and address customer concerns.-Partnered with instructors in facilitating student success by advising in challenging cases of non-compliance, parent communications, and student performance improvement-Established pricing and coordinated improved… Show more -Provided students and parents academic consultation service through course planning -Developed standardized workflow for Student Affairs (academic consulting, records, and administration) to eliminate redundancies, reduce bottlenecks, and address customer concerns.-Partnered with instructors in facilitating student success by advising in challenging cases of non-compliance, parent communications, and student performance improvement-Established pricing and coordinated improved processes for AP Exams: registration, ordering, proctor training, and day-of operations -Managed the implementation and process creation for Legend’s partnership with international study initiatives, CASE Space and CASE Robotics, creating an additional revenue stream. Show less

-Acted as the point of contact for all of Sylvan’s major IT staffing accounts, advising clients on staffing procedures-Managed staffing and renewal process-conducted phone screenings, initiated SOWs, and processed onboarding -Managed accounts receivables- ensured timely payments and handled account reconciliation

Provided instruction and advisement for UCSC Psyc 1 students

Worked under direction of Dr. Maureen CallananData Collection and Evaluation of the Mammoth exhibit at San Jose Children’s Discovery MuseumResearch Participant Recruitment

Instructed math, writing, and social studies for grades k-8Managed student cases and study plansDeveloped mailing ads and online marketing ads

Drafted creative and compelling story elements, character descriptions, and dialogue for Age of Titans and 100 Years WarDeveloped social media advertisements for 100 Years War and Galaxy 2