Priscilla F. Email and Phone Number

➢ Badging and Access Control Programs Manager of Meta’s enterprise global offices composed of more than 125,000 personnel, hundreds of locations globally with thousands of doors and access levels➢ Vendor Manager of 50+ CW personnel, spanning across 11 sites globally providing badging services (badge printing, fingerprint application, photo capturing), access control provisioning (access control: clearances, lists, approvers) and enforcing policy compliance across hundreds of sites company wide➢ Influenced over $700k USD in savings by managing the implementation of SLAs to the vendor Badging team, and automation of internal task submission system➢ Identified gaps in the badging service delivery process, namely reorganizing meeting and report cadence to reduce administrative burden and waste on key supervisor roles through the global team➢ Global project coordination and program management by driving strategic, XFN initiatives to develop performance improvements in technology, procedures, and policies (approximately 15-20 projects)➢ Developed and optimized Meta’s access control policies and SOPs while delivering new projects, features, and/or procedures that increase efficiency and scalabilityAccomplishments➢ Global Security Gold Award, Q2 2022 – Awarded above 400+ GS Meta employees for cost-savings initiatives, multi-project accomplishments, and overall management of the Global Badging Program.➢ Recommended for promotion within 2.5 months of start date (July 2022)

➢ Led, managed and coordinated multiple projects from conception to completion that strengthened operations and development within Meta’s Global Security Services (GSS) organization.➢ Maintained team project trackers (i.e., ASANA) and effective communication to ensure relevant stakeholders were well informed of project status and deadlines.➢ Identified systematic trends and patterns through metrics dashboards and internal task tools to address building security gaps. Provided solutions for operational enhancement in order to mitigate any future risks.➢ Developed and implemented a growth & development program for GSS members.➢ Created presentations and reports in order to communicate project status. At times, during GSS All Hands meetings, presenting to over 50 internal team members.➢ Influenced outcomes within GSS programs by facilitating and encouraging XFN/global relationships.➢ Developed and implemented training content for GSS program members.➢ Delivered white glove customer service in security situations within high traffic lobbies at Meta HQ.➢ Provided general administrative assistance to Global Security leadership.➢ Project lead, RTO Reception Operations, in preparation for Meta's RTO in March 2021. Through continued audits and content review, areas of opportunity for training within Reception operations were provided to the training team for Reception RTO tabletop training sessions which impacted over 50 internal team members.

➢ Lost & Found Program – Critical support component throughout the development and success of the on-schedule global launch of case management system for the L&F Program.➢ Incident Response & Capability Project/Physical Security Plans – The PSP, is intended to document campus info, points of contact, local crime, local law enforcement, hospitals, environmental hazards, risks, budget and controls deployed to mitigate risk. Project coordinator for the IRC-PSP: Ensured XFN stakeholder deadlines were met through the use of ASANA, facilitated stakeholder meetings providing project briefings, proactively identified roadblocks, audited and centralized all existing project plans for MPK/Bay Area. ➢ COVID-19 Contact Tracing Program – Triaged and expedited global positive C-19 reports from Meta employees. Pivotal team member of the contact tracing team in its infancy. Volunteered to cover weekends prior to vendor takeover. Provided feedback through the testing and refining of the Contact Tracing Tool.➢ Alarm Remediation – Developed onboarding checklist that was implemented for new team members. Supervised SUN and MVW alarms through the use of Tableau dashboards, TOC tasks and XFN partnership with the SUN SOC. Though identifying and mitigating systematic trends after SUN FDOB, SUN experienced a 67% decrease.➢ Building Internal Community @ Meta – Initiated and created career development circles after identifying the need to strengthen the Reception community for new hires onboarded during the pandemic. After bringing on (8) guest speakers, I led the creation of a strategic leadership engagement circle. A total of (10) GS leaders signed up ranging from Site to Director levels. This created a space for mentorship, new relationships and engagement for the new RA group. Additional impact was achieved through the co-creation and launch of the Apprenticeship Development Program, a skill-share program enacted to build internal community, with participation from (48) GS members.

➢ Appointed secondary supervisor, oversaw and managed (10) L&F representatives as needed.➢ Managed all L&F inquiry platforms: Outlook, Workplace, emergency phone line, and in person customer service. ➢ Supported L&F program at Facebook HQ Menlo Park campus plus (7) additional Bay Area campuses.➢ Excelled at internal case management system tools for cataloging all L&F inquiries and inventory (chain of custody).➢ Collaborated with Global Security and third-party vendors for emergent and high-profile cases such as missing documents, and executive intellectual property (Meta prototypes: Oculus, Portal, etc.) ➢ Coordinated daily XFN collaboration with leadership from multiple transportation vendors through tasks for all items left on transportation vehicles.➢ Managed and escalated incidents to a swift resolution with minimal exposure through proficiency of internal tools and XFN partnerships.

➢ Monitored and corrected logistical inventory in Retail Inventory Management Software (RMS).➢ Analyzed, deciphered and reconciled logistical data on a daily basis.➢ Preserved a logical (system inventory) and physical inventory to ensure a reduction in unit variance and shrinkage (profit loss).➢ Spearheaded the education of sales and support leadership on proper inventory practices during All Hands meetings.➢ Reported on department specific inventory control processes and consulted on process enhancements.➢ Collaborated with XFN partners: Customer Service, Loss Prevention, and Building Services.

➢ Directly supported the Walnut Creek fulline store location in managing inventory control, web fulfillment, buy online pickup in-store, direct-to-customer shipping, and drop shipments (vendor-to-store). ➢ Experienced in the interviewing, hiring, training, and mentoring of Logistics personnel.➢ Followed compliance expectations of OSHA and HAZMAT federal and state regulation.➢ Supported the execution of the Logistics department led store wide semi-annual physical inventory.

➢ Lead undercover/plain clothes arresting agent for (2) Nordstrom stores. Responsible for the day-to-day operations of the store’s Loss Prevention (LP) program. Acted as store incident commander when LP management was out of office.➢ Expert use of Closed-Circuit Television (CCTV), alarm and electronic access control systems.➢ Prepared and composed court ready arrest incident reports in anticipation of litigation.➢ Provided support to legal and risk management on cases that reached litigation.➢ Analyzed, investigated and reported point of sale system to expose internal and external fraud cases.➢ Physically responded to alarm calls triggered at store(s) after-hours.➢ Coordinated event security for store sponsored events by managing vendors and product placement.➢ Presented and led monthly trainings to a team of 10+ LP agents and uniformed service ambassadors. Trainings included: Violence in the Workplace, Fraud, Code Red/Lockdown, Blood Borne Pathogens, Conflict Resolution/Stress Management, Code Adam and other safety operations trainings. ➢ Spearheaded the education sales and support leadership on proper anti-theft practices during All Hands meetings as acting member of the Emergency Response Team.➢ Intermediate knowledge and application of video surveillance camera installation.➢ Documented all methods of shoplifting incidents in Asset Protection Information System (APIS).➢ Apprehended and detained persons attempting to shoplift.➢ Observed suspicious behaviors indicative of both internal and external theft (e.g. shoplifting, fraudulent check or credit card activity, cash theft, shoplifting, etc.)➢ Executed opening and closing security procedures.

➢ Maintained organizational receipt system.➢ Intermediate use of QuickBooks (supported reconciling of financials).➢ Provided customer service for clients and vendors (business correspondence).➢ Coordinated shipping and receiving of interior and exterior design materials.