Priscilla Knapp Email & Phone Number

Keller, Tx, Us

Dallas, Texas, United States

Customer Service:-Built and maintained all client relationships from conversion to program graduation-Recognized and celebrated client wins during the program and after program completion-Conducted regular follow-up meetings with each client at several touch-points-Listened to any & all client grievances and problem solved (with executive leadership when necessary) to resolve concerns in an efficient and timely manner-Used messaging software to address client inquiries in… Show more Customer Service:-Built and maintained all client relationships from conversion to program graduation-Recognized and celebrated client wins during the program and after program completion-Conducted regular follow-up meetings with each client at several touch-points-Listened to any & all client grievances and problem solved (with executive leadership when necessary) to resolve concerns in an efficient and timely manner-Used messaging software to address client inquiries in real time while Owner & CEO conducted virtual workshopsAdministrative/Office:-Kept thorough records of all completed paperwork for each and every client-Directly reported all pertinent client information to Owner & CEO-Prepared supporting materials for each team-meeting with leadership & the coaching team-Kept minutes from the meetings and sent out to all internal stakeholders-Maintained database of all clientsLeadership & Training:-Trained career coaches as they onboarded into employment within the company-Prepared for and conducted team meetings for coaching department-Kept team moral high and successfully addressed any concerns that arose-Conducted internal and client facing meetings in person and using video conferencing softwareExecutive Leadership Support:-Took notes & minutes from executive meetings and town-halls-Managed incoming inquiries while Owner & CEO conducted workshop series-Kept detailed notes and delineated pertinent information to executive team proactivelyCurriculum Creation:-Co-lead the curriculum creation team throughout the Thrivist curriculum writing process-Edited curriculum to include correct grammar and syntax-Streamlined all curriculum into easy to understand and simple to use formattingSocial Media:-Managed social media channels for the company on Facebook & Instagram-Created content for company social media channels-Drove content toward company initiatives monthly & quarterly Show less

Tampa/St. Petersburg, Florida Area

Leadership:-Managed all creative arts programming and resourcing for all Salvation Army units in Florida & Texas-Trained youth leaders to execute youth arts programming effectively-Directed each Divisional Arts Ensemble comprised of 15-17 volunteers throughout the event seasonAdministration:-Prepared supporting materials for youth & music meetings at divisional headquarters-Created and maintained an extensive database of all creative arts personnel in Florida &… Show more Leadership:-Managed all creative arts programming and resourcing for all Salvation Army units in Florida & Texas-Trained youth leaders to execute youth arts programming effectively-Directed each Divisional Arts Ensemble comprised of 15-17 volunteers throughout the event seasonAdministration:-Prepared supporting materials for youth & music meetings at divisional headquarters-Created and maintained an extensive database of all creative arts personnel in Florida & Texas-Prepared and maintained a database of all creative arts resources-Resourced materials for all creative arts units in Florida & Texas-Prepared and processed forms, agreements, invitations, registrations, schedules, assignments, travel, lodging, and meeting room arrangements-Developed and prepared correspondence, reports, programs, booklets, pamphlets, PowerPoint presentations, and hand-outs-Attended conferences to provide administrative support and to ensure that arrangements are in order before, during and after the event.Event Development & Management: -Assisted in the preparation and coordination of an array of conferences, councils, seminars, and special meetings for small and large groups-Scheduled travel arrangements including flights, hotels, and local transportation for several trips-Maintained travel schedules Show less