Creating and writing all website content including introductory blog In charge of interviewing and hiring candidates to form team of Hospitality Ambassadors In charge of creating hotel SOP’sChoosing hotel suppliers and in charge of inventory and purchase orders for all departments Responsible for the Housekeeping teamIn charge of the Front Office teamEnsuring optimum guest relationsEngaging in sales and marketing activities such as organizing a corporate cocktail, approaching new clients, creating packages and creative writing in the means of blogs and social media Manager on Duty 24 hours a day, 5 days a week, living in the hotel premises

Managing all operational aspects; main focus on housekeeping and apartment presentationDevising a new housekeeping & linen system and implementing standards that were not present priorCreating documentation such as manuals, instructions, lists & SOPs to ensure standards are followed and remain at constant levelInspection & up-keeping of apartment portfolioDesigning a new concept for an apartment block including themed interior Leading & organizing various Perfect Group events such as the participation in the annual Expatica fairAnswering enquiries with the constant goal of conversing into profitable bookingsApproaching companies to inform about our services with the goal to attain new corporate clientsAttending to & fulfilling the needs & requests of corporate clients ensuring customer loyalty Writing website articles based on self-chosen topicMain contact person for both apartment owners & clients and in charge of Guest Relations

P.A, Sales Executive UK, Customer Service, Merchandise and catalogue designer Duties:Acting as the second hand of the company managerConstructing documents for inventory, sales, costs, accounts receivables and maintaining them

Constructing trainings for housekeeping departmentConducting training for each and every member of HK department including supervisorsEvaluating effect of each individual training and complying a report for management team

Conducting of morning meeting with the room attendants as well as with the supervisors- MOD when both HK Manager and Assistant Manager were not present

Ensuring rooms are cleaned according to the standards of the hotelConstructing new methods and SOPs in order for the department to work more efficientlyCreating manuals for supervisors regarding the opening and devising a checklist systemCoaching trainees throughout their internship

Organizing trainings for new and existing clientsBeing the contact person for clients from beginning to end, attending to all enquiries and needsPreparing all equipment needed for the trainingOrganizing venues for out of office trainingsPreparing in-house trainings including location, F&B and equipment

Checking in and out of guests; Making and booking reservations strategically, maximizing time usage and profitabilityPromoting and selling of retail.Giving the best service possible, ensuring every effort is made for the client, allowing them to feel special, exceeding expectationsAnswering of enquiries via post, e-mail, telephone and fax

First 6 months were part of an internship and the last 6 months we completed as a full-time employee.