Provide full administration support for the Head of Department in the areas of client relations, events calendar management, financial reports and coordinating on-site and off-site meetingsPlanning events writing proposals, negotiating with clients, create function sheets and communication with the operations teamMaximise all revenue opportunities for events, up-selling as appropriateWork to agreed targets and objectives for enquiries & bookingsSource, research and proactively contact new business prospects through the most appropriate channelsManaging financial and conversion reports using Open table and SalesForce

Overseeing the reservations, group bookings and all private rooms for the 6 sites of the groupCRM administrator: Collins and Google platforms (G Suite) providing full support and training to the teamPreparation of proposals and function sheets including sourcing and quotations Liaison with the Operations team and venue managers to deliver the best experience for the guestsBusiness support and development such as marketing and sales strategy, team training, create events packages, attend client meetings and show roundsMonitor billing arrangements, organise pre orders and bookings allocationsBudgeting and track revenue generated from events and reservations. Pipeline and figures update

Main day to day contact for taking the clients enquires and maintain regular, effective and appropriate liaison with clients at all times. Take on and manage UK & overseas small to medium size events and research suitable venues preparing accurate venue quotations, initial costings, deal with currencies, taxes & commission Process invoices & deposit requests in relation to Events. Negotiate with venues, quote travel and rooming with hotels.

Manage all operations areas within the Front of House Team (rotas, breaks, holiday plan). Conducting HR procedures as well as appraisals, training and performance reviews.Managing the bookings to ensure smooth and quality service.Making the most of the restaurant revenue management creating op-timal dining flows and table mixes. Our restaurant was the 4th most booked restaurant in London (9th in the UK) in the period of August 2013 to June 2014 with an average of 4000 customers per week.Systems used: OpenTable, Livebookings,

Working on various projects for the Brazilian Olympic Committee in preparation for the Rio 2016 Olympic Games:CoCom Annual IOC Meeting 2012• Staffing Manager - Recruitment and coordination of the staff for the event. Organization and support - job roles, breaks, schedules, labour.OGKM - Olympic Games Knowledge Management - Finances• Logistic Coordinator - Organisation and expenses control in paral-lel events. First point of customer contact, support in presentations, networking meeting and sightseeing tours.Project Review – IOC Sight Visit • Events Coordinator - Technical visits to the venues and facilities control in cooperation with International Olympic Committee team. OGKM- Olympic Games Knowledge Management – Sports• Travel and Hospitality Logistic Manager - Organisation of the schedules for arrivals and departures of the guests and participants of the event, checking hotels and transport for the team to visit the venues under construction.

Coordinating corporate events on behalf of the Federal Government and Department of Foreign Affairs referred to as ‘MRE Government Organisation’. Main duties included - Travel & Hospitality logistic for visitors, guests, speakers and students who participated in the events as part of their course, as such as travel and expenses logistics, guest lists, food and beverage coordination, conferences.

Facitilities management

Events management including promotional brand events, guerilla marketing, product launches. Portfolio includes - AMBEV (AMERICAN BEVERAGE COMPANY) , CLARO (Mobile Telephone Group), TIM Mobile and Petrobras