Priscilla Ratner Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Reduced and controlled expenses by monitoring P&L and spending for Sears Atlantic Coast Territory encompassing six states.
• Managed and oversaw for approval procurement card purchases for over 130 associates including support staff and technicians.
• Managed and defined the daily work flow of maintenance of all service vehicles, including introducing new vehicles to the fleet.
• Responsible for identifying technical upgrades, boosting company efficiency thorough process improvements to digital technology for over 130 technicians by automating payment process procedures.
• Trained over 50 new technicians on cell phone, company vehicle and procurement card purchase policies and procedures.
• Responsible for interviewing, hiring and training new employees for Operations and Assets.

Morrisville, NC

• Worked closely with District Tech Managers and District Capacity Managers on route concerns.
• Reviewed capacity trends and reports for repair technicians assigned routes.
• Successfully managed and monitored the daily operational process of 13 routing team members.
• Responsible for resolving escalated customer issues quickly and professionally.
• Interviewed, hired and trained all new Route Specialists.
• Provided coaching and administered disciplinary action for attendance, performance and policy violations as needed.

• Analyzed, communicated and provided solutions to appropriate team members regarding irregularities in routes affecting service.
• Maintained routes taking into consideration technicians assigned work area as well as work/life balance.
• Answered high-volume incoming phone calls.

* Created Internet content and oversaw timely and accurate updates for over 60 builder accounts* Ran and sorted monthly Internet performance reports for all clients* Generated and maintained Internet tracking and target number listings and log* Managed Account Executive sales board and billing for local area maps ($96,050 in sales and 175,000 printed.

Certificate Of Completion, Medical Front Office Assistant I, Ii & Iii

As, Legal Assistant/Paralegal

Activities and Societies: * Dean’s List * Phi Beta Lambda Member * Student Assistant to Director of Admissions * Student Tutor * Year Book.