Priscilla Rosales Email & Phone Number

Reston, Virginia, United States

• Facilitate onboarding process and ensure timely completion of required tasks, communicating clearly and quickly with department managers regarding any delays. • Process employee paperwork and system entries relating to personnel transactions such as hires, promotions, transfers, and terminations.• Process semi-annual background checks for staff as required by outside regulatory agencies.• Manage employee personnel records, both the physical file and the electronic file within the HRIS, Paylocity.• Monitor and manage the central HR mailbox to ensure employee inquiries are answered quickly and efficiently.• Act as the department’s primary point of contact for employee inquiries including but not limited to, personnel changes, benefits, transfers, new hire information and departures.• Collaborate with the compliance department to complete regulatory audits.• Assist with the completion of the 401(k) and Worker’s Compensation audits.• Facilitate employee training and development programs, enhancing team skills and performance..• Support the maintenance of the Clear Co. recruiting platform by managing candidate profiles and updating offer letter templates with the most up-to-date and accurate information.

Lansdowne Family Dental

• Managed the hiring and training process by conducting job interviews with potential candidates, selecting, orienting, and training new hires as well as developing training material and job descriptions• Process outgoing payments in compliance with financial policies and procedures• Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data• Negotiated and established salaries, leave entitlement, and conducted staff assessments for promotions• Assists in generating monthly billings statements based on the general ledger• Post and deposit all insurance checks into patients accounts• Presented a professional, welcoming first contact to all clients, vendors, and staff via phone, in person, and/or email• Responsible for overseeing the maintenance of office equipment, ensuring storage areas / common spaces are presentable and functional, and managing supply inventories• Responsible for organizational functions and general management support such as maintaining staff and office space schedules, work load, and activities• Maintained professional and technical knowledge by attending educational workshops, benchmarking professional standards, reviewing professional publications, and establishing personal networks• Oversaw and participated in plan practice production and budgeting and cost management• Managed patient tracking, patient records, data collection, and dental provider scheduling templates in collaboration with other department heads with the overall goal to maximize productivity and access• Established and recommended policies and guidelines for maintaining efficient and expedient workflow for the dental program policy changes and general office operations

Lansdowne, Virginia, United States

• Managed and created treatment plans including fees and estimates of treatment and explaining terminology, procedures, and research inquiries to patients• Create payment plans and present financial options to patients• Coordinated with insurance companies to verify estimates are accurate and dental benefits and financial arrangements with patients• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.• Generated seasonal email promotional campaign that results in $25k in monthly revenue

Reston, Virginia, United States

• Managed and created treatment plans including fees and estimates of treatment and explaining terminology, procedures, and research inquiries to patients• Coordinated with insurance companies to verify estimates are accurate and dental benefits and financial arrangements with patients• Performed general administrative functions such as checking patients in and out, scheduling appointments, following up with patients regarding pending treatments, data entry for new and existing patients, and updating administrative procedures• Coordinated all aspects of patient care and accurately maintain detailed patient records such as medical history, results of tests and examinations, and patient symptomspre-authorization. • Handle all treatment paperwork including consent forms, policy forms and exit paperwork.

Reston, Virginia, United States

• Performed general administrative functions such as checking patients in and out, scheduling appointments, following up with patients regarding pending treatments, data entry for new and existing patients, and updating administrative procedures• Coordinated all aspects of patient care and accurately maintain detailed patient records such as medical history, results of tests and examinations, and patient symptoms• Operated switchboard to direct and deliver incoming calls and/or messages• Served as a liaison with the building administrator, cleaning company and other outside vendors• Managed office inventory and order office supplies• Assisted with patients and healthcare providers in several capacities such as verifying dental insurance, understanding and explaining benefit packages, and answering any patient questions or concerns