Priscilla Rosales Email & Phone Number

Reston, Virginia, United States

• Facilitate onboarding process and ensure timely completion of required tasks, communicating clearly and quickly with department managers regarding any delays.
• Process employee paperwork and system entries relating to personnel transactions such as hires, promotions, transfers, and terminations.
• Process semi-annual background checks for staff as required by outside regulatory agencies.
• Manage employee personnel records, both the physical file and the electronic file within the HRIS, Paylocity.
• Monitor and manage the central HR mailbox to ensure employee inquiries are answered quickly and efficiently.
• Act as the department’s primary point of contact for employee inquiries including but not limited to, personnel changes, benefits, transfers, new hire information and departures.

Lansdowne Family Dental

• Managed the hiring and training process by conducting job interviews with potential candidates, selecting, orienting, and training new hires as well as developing training material and job descriptions
• Process outgoing payments in compliance with financial policies and procedures
• Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data
• Negotiated and established salaries, leave entitlement, and conducted staff assessments for promotions
• Assists in generating monthly billings statements based on the general ledger
• Post and deposit all insurance checks into patients accounts

Lansdowne, Virginia, United States

• Managed and created treatment plans including fees and estimates of treatment and explaining terminology, procedures, and research inquiries to patients
• Create payment plans and present financial options to patients
• Coordinated with insurance companies to verify estimates are accurate and dental benefits and financial arrangements with patients
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Generated seasonal email promotional campaign that results in $25k in monthly revenue

Reston, Virginia, United States

• Managed and created treatment plans including fees and estimates of treatment and explaining terminology, procedures, and research inquiries to patients
• Coordinated with insurance companies to verify estimates are accurate and dental benefits and financial arrangements with patients
• Performed general administrative functions such as checking patients in and out, scheduling appointments, following up with patients regarding pending treatments, data entry for new and existing patients, and updating.
• Coordinated all aspects of patient care and accurately maintain detailed patient records such as medical history, results of tests and examinations, and patient symptomspre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.

Reston, Virginia, United States

• Performed general administrative functions such as checking patients in and out, scheduling appointments, following up with patients regarding pending treatments, data entry for new and existing patients, and updating.
• Coordinated all aspects of patient care and accurately maintain detailed patient records such as medical history, results of tests and examinations, and patient symptoms
• Operated switchboard to direct and deliver incoming calls and/or messages
• Served as a liaison with the building administrator, cleaning company and other outside vendors
• Managed office inventory and order office supplies
• Assisted with patients and healthcare providers in several capacities such as verifying dental insurance, understanding and explaining benefit packages, and answering any patient questions or concerns