Priscilla Torres Email & Phone Number

Santa Barbara, California, US

San Francisco, California, US

- Gainsight Administrator - design and build Gainsight implementation for Customer Success Org- maintain Gainsight instance, fix issues, implement new workflows and processes- SFDC admin tasks and projects with Customer Success Org

Seattle, WA, US

- implement, maintain, and improve processes for customer experience teams- collaborate with internal teams to report business KPIs, identify key insights, and suggest areas of improvement- create training and enablement to keep the team up to date on new tools and processes- implemented NPS software- collaborated with Product on NPS responses and customer.

San Francisco, CA, US

- being the technical main point of contact for cases- creating custom technical enablement and training- project and account management for multiple accounts at a time - managing and coordinating schedules- providing resources and documentation when relevant and necessary - communicating with various stakeholders including engineers, product teams, and.

San Francisco, CA, US

- troubleshooting PHP and Python applications in the APM product space - creating test environments to reproduce customer issues - responding to customer emails and forum posts within SLA’s - live troubleshooting over screenshares and video chat - working closely with engineering and product management to discuss bugs and new features- creating and writing.

New York, NY, US

- using JIRA to manage tickets and issues for all employees- provide technical support for phone services - managing inventory of new and current hardware and software - imaging computers for new employees, managing and troubleshooting network issues - coordinate with vendors for company purchases - maintaining records and invoices for finance

Seattle, WA, US

- exploratory and session based testing- reporting and triaging bugs found in products- writing detailed reports with reproduction steps for issues - verifying fixes for bugs before release builds- working with various software alongside apps - creating test plans and release checklists - writing documentation for new features - working closely with.

Seattle, WA, US

- troubleshooting all Mac and iOS apps through phone and email support- responding to customers on public forums - writing internal documentation - training new employees- troubleshooting with customers over various social media platforms - working with engineering and product to discuss support issues

Seattle, Washington, US

- provide customer support through phone and email for both the website and mobile application- working with the product team to release and improve features - training new employees - handled very sensitive situations with customers on a regular basis - monitored colleagues emails and phone calls to provide feedback on how to improve

- assisting at recording sessions which included voice-overs, radio ads, commercials, etc.- post-editing for anything recorded in the studio- managing all files and sessions and properly sending the finished product to the client

Cupertino, California, US

- staying knowledgeable about all Apple products - selling products based on customer needs- troubleshooting issues with customer's specific devices and issues - presenting knowledge workshops to new Apple customers - mobile certified technician- visuals Team Leader - in charge of window displays and putting out new product in the store

Seattle, WA, US

- creating custom beverages to customers while offering excellent customer service - worked at a Clover machine store where 10+ coffees were brewed a day- staying knowledgeable about all coffee offered and brewed to be able to suggest what food and coffee pairings may be best- Shift Supervisor duties