Operations Trainer
Irving, Tx
Identified store and pharmacy-level training needs within the 37 stores assigned. Communicated training needs to Field Management (District Managers, Pharmacy Supervisors, Talent Development Manager). Assessed training requirements to address needs, and develop training plans for the district in order to improve employee productivity and maximize store profitability. Created curriculum based on district needs. Coordinated and conducted training sessions, as needed, at store and pharmacy-level and district-level meetings. Coordinated classes for the national PTCB Pharmacy certification test for employees. Developed training action plans for employees in order to improve employee productivity, store profitability, and customer service.